Big Island, Hawaii
Jan. 3, 2005 to Jan. 6, 2005
Priya Seetharaman , Indian Institute of Management, Calcutta
Imad Samarah , Southern Illinois University at Carbondale
Peter Mykytyn, Jr. , Southern Illinois University at Carbondale
Virtual teams are temporally and geographically dispersed groups, which may have members from varied cultures and backgrounds. Such diversity may cause intra-group conflicts in virtual teams. We analyzed the contents of the transcripts of GSS-based virtual teams and identified the conflict episodes and the approaches followed to resolve intra-group conflicts. The conflict episodes that occurred in the early phases of decision-making were separated from those taking place in the choice phase. The results revealed that conflicts in the choice phase of decision-making were detrimental to global virtual teams. We also found that groups following an integrative conflict resolution style had better performance than those following other conflict resolution approaches, such as a distributive style. While the results contribute towards the understanding of conflict in groups, the area warrants further research.
Priya Seetharaman, Imad Samarah, Peter Mykytyn, Jr., "Understanding Conflict in Virtual Teams: An Experimental Investigation using Content Analysis", HICSS, 2005, 2014 47th Hawaii International Conference on System Sciences, 2014 47th Hawaii International Conference on System Sciences 2005, pp. 44a, doi:10.1109/HICSS.2005.647