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Issue No.03 - May/June (2006 vol.23)
pp: 26-33
Jaap Gordijn , Vrije Universiteit Amsterdam
Eric Yu , University of Toronto
Bas van der Raadt , Capgemini Netherlands
ABSTRACT
<p>e-Services are intangible products, provisioned via the Internet. Examples include Internet access and Internet radio. Because most e-services involve multiple enterprises, creating a shared understanding of the service under development is an issue. Such an e-service is more difficult to understand than a proposition just consisting of goods because services lack easily observable physical properties. Consequently, software engineers must first understand the e-service itself before they can build effective systems and support for these services. The authors present the complementary use of two requirements engineering techniques. Using <em>i*</em> modeling, they explore strategic goals that enterprises have, and using <em>e<sup>3</sup>value</em> modeling, they understand how these goals can result in profitable services for enterprises. They demonstrate their approach using a case study on Internet radio.</p><p>This article is part of a special issue on requirements engineering.</p>
INDEX TERMS
requirements and specifications, methodologies, social and behavioral sciences, economics, computers and society, electronic commerce, e-commerce
CITATION
Jaap Gordijn, Eric Yu, Bas van der Raadt, "e-Service Design Using i* and e3value Modeling", IEEE Software, vol.23, no. 3, pp. 26-33, May/June 2006, doi:10.1109/MS.2006.71
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