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Issue No.04 - July/August (2004 vol.21)
pp: 12-13
Nancy Eickelmann , Motorola Labs
ABSTRACT
We've historically determined an organization?s process maturity by conducting a maturity assessment that evaluates whether key process areas are documented and practiced. We've assumed that the higher the maturity level, the more cost effective the software development process. However, the maturity assessment doesn?t validate the critical assumption that cost is reduced and efficiencies are enjoyed; it validates only that KPAs are in place. This article examines evaluating process maturity on the basis of results, or the improvement in cost structure in the four quality-cost categories: prevention, appraisal, internal failures, and external failures.
INDEX TERMS
CMM, Capability Maturity Model, SEI, Software Engineering Institute, process maturity
CITATION
Nancy Eickelmann, "Measuring Maturity Goes beyond Process", IEEE Software, vol.21, no. 4, pp. 12-13, July/August 2004, doi:10.1109/MS.2004.21