New Support Center Webpage Promises Better Service
LOS ALAMITOS, Calif., 3 August, 2011 – Visitors to the IEEE Computer Society home page will find that clicking on Help on the header will bring them to the new IEEE Support Center site featuring a suite of enhanced services.
In addition, visitors to the IEEE home page will find that the "Contact" utility link on the header has been changed to "Contact and Support," linking visitors to the same IEEE Support Center.
These new services will allow members, customers, employees, and guests to manage their relationship with IEEE through a new level of self-service customer support. For example, they will be able to:
Access a knowledge base of IEEE and Computer Society products, services, and processes
Generate a search for their querySubmit a question by topic
Conduct a live online chat with a dedicated Contact Center representative.
In addition, customers can interact with IEEE and the Computer Society in their native languages through a Google-based language translation tool. And because of the consistency of answers to common questions, issues are more likely to be resolved on the first contact, eliminating the frustration of back-and forth calls and emails.
“We’ve been engaged with IEEE on developing this program for a long time, and we’re excited to actually roll it out,” said Evan Butterfield, IEEE Computer Society Director of Products & Services. “The Computer Society is now positioned to begin offering better, more efficient, and intelligent support services to members, customers, and volunteers when and how they need it: in their time, in their language, focused on their needs.”
The IEEE Customer Service primary contact email will remain as firstname.lastname@example.org. Visitors also can directly access the Support Center Web page at: https://supportcenter.ieee.org.
About the IEEE Computer Society
With nearly 85,000 members, the IEEE Computer Society is the world’s leading organization of computing professionals. Founded in 1946, and the largest of IEEE’s 38 societies, the Computer Society is dedicated to advancing the theory and application of computer and information-processing technology. The Society serves the information and career-development needs of today’s computing researchers and practitioners with technical journals, magazines, conferences, books, conference publications, certifications, and online courses. For more information, visit http://www.computer.org.