I was recently asked to describe the characteristics of success, or more directly stated, when two equally technically intelligent and skilled individals are compared - what makes one stand out above the other? I believe it comes down to one common factor, leadership. Webster’s Dictionary defines a leader as “a person who has commanding authority or influence”. I am going to present the things I think make an effective IT leader. However, these leadership qualities can be generalized for any career path. These are 10 characteristics - the 10 items I think are crucial to professional success.
Team-Building Skills hits the list at number one
Leaders must be effective team builders. A team builder must be a strong person. Essentially it is the leader of any IT group who sets the tone of any teaming environment. A strong team is essential in working to accomplish a common purpose. In order for a team to progress from a group of strangers to a single cohesive unit, the leader must understand the process and dynamics required for this transformation. Different phases of a project often require the application of different leadership techniques and an IT leader must be able to adapt the appropriate leadership style to use during each stage of team development. An effective leader must also have an understanding of the each team member and know how to capitalize on their assets and abilities.
At number two, a leader Inspires a Shared Vision
Visionaries thrive on change and being able to draw new boundaries. An effective leader is often described as having a vision of where to go and the ability to articulate it. These leaders possess the ability to create a vision that is compelling and can be shared by others. Visionary leaders enable people to feel they have real buy-in. They empower people to experience the vision on their own. An effective leader also offers people opportunities to create their own vision, to explore what their vision will mean to their jobs and lives, and to envision their future as part of the vision for the organization. Others follow their guidance and instruction and seek out their advice; during times of crisis, teams follow their guidance, performing their best, enjoying their work, getting the job done.
A close third, a leader must be a Good Communicator
The ability to communicate a clear vision is paramount. Leaders must understand their goals, how to reach them, and they must be able to communicate their strategies for success. Leadership calls for clear communication about goals, responsibility, performance, expectations and feedback. There is a great deal of value placed on openness and directness. There is a big difference between a dictator and the leader who communicates, leaders support individual and team achievements by creating a vision for accomplishing results, communicating how to reach the goal, and inspiring others to work together to support the goal.
Fourth, a leader must possess Integrity
Integrity may be seen as the quality of having a sense of honesty and truthfulness in regard to the motivations for one's actions. A person of integrity is consistent. Such an individual can be trusted because he or she never veers from inner values, even when it might be expeditious to do so. Honest dealings, predictable reactions, and well-controlled emotions are all signs of integrity.
A person of integrity takes responsibility for their own actions and the actions of their team. Their motivation is selfless and they remain concerned with the greater good. Self-motivation and integrity are conflicting motivations. Leadership based on integrity represents nothing less than a set of values others share, behavior consistent with values and fairness, and dedication to honesty with self and team members.
Fifth on the list, Resilience
Plain and simple, the leader sets the tone for the team. Leaders pursue goals with enthusiasm. We tend to follow people with a can-do attitude, not those who give us a multitude of reasons why something can’t be done. Resilient leaders are committed to their goals and express this commitment through optimism and the pursuit of solutions. Resilient leaders are always looking forward-looking past any current obstacle. Leadership emerges as someone expresses such a confident commitment to a project that others want to share his or her optimistic expectations. The enthusiasm associated with the resilient leader is contagious and effective leaders know it.
Commitment to Excellence comes in sixth
IT changes rapidly and continually and leaders face the ongoing challenge of keeping themselves current with respect to the state-of-the-art. Individuals viewed as leaders often see the real personal value in doing the things that maintain their value to their employers (while also earning the respect of their peers). In the course of their careers, well-adapted senior technical professionals develop many skills and practices that go well beyond mere technical competence in one or more subject areas:
- Establishing relationships with other technical professionals to exchange both technical and organizational knowledge.
- Effectively participating in professional organizations to help keep abreast of and lead the development of technology in our company.
- Achieving technical and professional career development goals through an understanding of how the corporate organizational systems work, both formally and informally.
These things separate those who are only filling time in a job to those who wish to promote excellence and further their careers. Simply put, to enlist in another's cause, we must believe that that person has a demonstrated commitment to excellence.
Seventh, Problem Solving Skills
We expect leaders to have excellent problem-solving skills themselves. They must possess the ability to pursue fresh and creative responses to common problems. Leaders must be ready to listen to others in the pursuit of solutions. Leaders demonstrate an ability to get through times of crisis successfully using their skill set to effectively solve the problems at hand. Leaders demonstrate the ability to creatively solve problems, manage change, and minimize complexity.
At number eight, Assertiveness
A leader with a tough attitude takes challenges in stride. It is important to not confuse assertiveness with aggressiveness. Being assertive is defined as the ability to clearly state what one expects so that there will be no misunderstandings. A leader must be assertive to get the desired results. When leaders encounter a challenge, they rise to the occasion trying to influence the outcome. One quote that I found states it very eloquently: “Out of the uncertainty and chaos of change, leaders rise up and articulate a new image of the future that pulls the project together."[3]
Number nine, the Ability to Delegate
Leaders demonstrate their trust in others through actions. Individuals who are unable to trust other people often fail as leaders and forever remain little more that micro-managers, or end up doing all of the work themselves. A good leader knows how to delegate effectively. This delegation includes the ability to identify the correct mix of talent required to support a project effectively. It is also important to remember that a leader gives credit where credit is due providing recognition for the work accomplished and takes responsibility for failure.
Ten, a good leader is a Mentor
Leaders foster an environment that actively supports continual technical development and growth and look for opportunities to mentor individuals with less practical experience. Leaders want to develop the next generation of technologists. The primary goal of any mentoring program should be to promote the personal and professional growth of its participants through the establishment of personal relationships. Through mentoring, leaders guide and encourage newest team members. Mentoring also helps to ensure that other team members remain challenged and motivated.
Conclusion
I hope that these leadership characteristics have been helpful. As we each move forward in our careers it is important to try to focus on the qualities associated with leadership. Each of these qualities can help us be more effective in our day-to-day responsibilities. Combined, these qualities can help us each become better leaders and we should all strive to become the best at what we do.
References:
[1] Barry, Timothy R.. Top 10 Qualities of a Project Manager; http://www.projectsmart.co.uk/top-10-qualities-project-manager.html
[3] Bennis, W., 1997. "Learning to Lead," Addison-Wesley, MA.