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IBM Wins Billion-Dollar Outsourcing Contract with Lufthansa

IBM won a seven-year outsourcing contract valued at €1 billion (US $1.25 billion) with Germany’s Lufthansa airline. IBM will be responsible for the airline’s data center operations, help desk, and printer services along with infrastructure services. IBM will initially be working to make the airline’s information technology processes operate more efficiently, which may include adopting technologies such as cloud computing, big data analysis, or cognitive computing systems. Roughly 1,400 Lufthansa Systems employees will transfer to IBM under the terms of the deal. Lufthansa expects the move to save about €70 million annually, but that it should also result in better efficiency and customer service. The deal is pending approval from the airline’s supervisory board and antitrust regulators. (Reuters)(ZDNet)(PR Newswire @ MarketWatch)

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