Have you ever used a ‘loaner’ laptop while your work machine was getting fixed or after you had forgotten it at home?
Anyone will tell you that it’s a big impediment to getting things done efficiently (aka, a big pain in the you know what). On the surface, this seems harsh – after all, you have all of the “critical” components for a successful work day, including a healthy Internet connection and access to your company’s customer relationship management (CRM) implementation, a must for any sales or customer service professional. Stop complaining, right?
But that’s about where the creature comforts of that loaned machine end. That document that needed to get to a client by 4pm but conveniently stored only on your local machine? Yeah, you’ll need to start that from scratch. Logging into sites you’ve visited for months and years, taking autosave for granted? What was that password again? You’ll find within minutes of using your temporary machine that it takes a lot longer to get things done – if you can get them done at all! You may as well use a brick instead (and it probably feels like you are).
Try Telling Your Email That It’s ‘Second’ Tier
So now that we’ve painted this scene of just how inconvenient it is to use a borrowed laptop, picture how inconvenient it is to be without email at work for more than 30 minutes, let alone hours.
As Aberdeen Group’s Jim Rapoza points out, “While many may not think of so-called ‘tier 2′ applications as critical, companies quickly find out just how significant those systems really are when they go down for any amount of time.”
That email system in the second tier behind your CRM or ERP systems suddenly isn’t so ‘tier 2′ when critical communications are coming in from your customers at end of month and you can’t even see or respond to them! Despite the so-called, “non-critical” label, services like email, when down, can be devastating to an organization.
There Are No Class Systems in the Enterprise
Organizations need to boost the availability and performance of their tier 2 applications and start treating them more like critical applications, rather than doing the classic mad scramble when they stop working. Leading organizations are already ahead of the curve on this.
So yeah, try telling your email that it’s a ‘tier 2′ application during your company’s busiest times. You may as well shut down the business for the day. When it comes to the enterprise, there are no ‘class systems’ when it comes to your applications and services — despite what the labels will tell you.