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Gmail Experiences Long Service Disruption

Technical problems disrupted Google’s Gmail service, affecting about half the service’s estimated 450 million users during a 10-hour period. It is “one of the longest, most widespread Gmail disruptions in years,” noted the PC World website. A failure affected two redundant network paths, according to Sabrina Farmer, Gmail’s senior site reliability engineering manager. “This is a very rare event,” wrote Farmer. “The two network failures were unrelated, but in combination, they reduced Gmail’s capacity to deliver messages to users.” Users experienced e-mail delivery delays and problems downloading attachments. The severity and length of issues varied among users. Farmer estimated that 71 percent of e-mails were unaffected by the network problem. However, 1.5 percent of Gmail was delayed by more than two hours, according to Farmer. The figures do not reflect users on other e-mail platforms who may have experienced issues in receiving or sending messages to Gmail users. Google says it is working to ensure such problems do not recur by measures that include improvements in Gmail’s backup capacity and network resiliency. (PC World)(Official Gmail Blog)

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