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Issue No. 07 - July (2015 vol. 41)
ISSN: 0098-5589
pp: 711-729
Harold Thimbleby , Department of Computer Science, Swansea University, Swansea SA2 0SF, Wales, United Kingdom
ABSTRACT
Numbers are used in critical applications, including finance, healthcare, aviation, and of course in every aspect of computing. User interfaces for number entry in many devices (calculators, spreadsheets, infusion pumps, mobile phones, etc.) have bugs and design defects that induce unnecessary use errors that compromise their dependability. Focusing on Arabic key interfaces, which use digit keys - , usually augmented with correction keys, this paper introduces a method for formalising and managing design problems. Since number entry and devices such as calculators have been the subject of extensive user interface research since at least the 1980s, the diverse design defects uncovered imply that user evaluation methodologies are insufficient for critical applications. Likewise, formal methods are not being applied effectively. User interfaces are not trivial and more attention should be paid to their correct design and implementation. The paper includes many recommendations for designing safer number entry user interfaces.
INDEX TERMS
User interfaces, Calculators, Computer bugs, Safety, Pressing, Software, Debugging,Representation (HCI), Error processing, Software/Software Engineering, User interfaces, Human Factors in Software Design, User Interfaces, Information Interfaces
CITATION
Harold Thimbleby, "Safer User Interfaces: A Case Study in Improving Number Entry", IEEE Transactions on Software Engineering, vol. 41, no. , pp. 711-729, July 2015, doi:10.1109/TSE.2014.2383396
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