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<p><b>Abstract</b>—In a digital library environment, we propose a new support concept that is like a reference service in real libraries. Based on the concept, we have developed a prototype, called DOLPHIN, using a frame-based knowledge base to support reference services in a digital library. DOLPHIN can guide the user to appropriate service.</p>
Digital library, question & answer, navigation, interaction, and reference service.

Y. Seki and T. Hidaka, "DOLPHIN: Digital Online Library Providing Human-Like Interactive Navigation," in IEEE Transactions on Knowledge & Data Engineering, vol. 13, no. , pp. 703-704, 2001.
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