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The essence of the basic control decisions implicit in load-sharing and routing algorithms is captured in a simple model of heterogeneous queue control. The authors solve for the optimal control policy and investigate the performance of previously proposed policies in a tractable limit of this model. Using their understanding of this solvable limit, the authors propose heuristic policies for th
optimal control; heterogeneous queueing systems; load-sharing; routing algorithms; performance; heuristic policies; optimal control; performance evaluation; queueing theory.

A. Weinrib and S. Shenker, "The Optimal Control of Heterogeneous Queueing Systems: A Paradigm for Load-Sharing and Routing," in IEEE Transactions on Computers, vol. 38, no. , pp. 1724-1735, 1989.
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