The Community for Technology Leaders
RSS Icon
Issue No.01 - First Quarter (2013 vol.6)
pp: 89-101
Linda I. Terlouw , Icris B.V., Nieuwegein
Antonia Albani , University of St. Gallen, St. Gallen
In recent years, the Web Service Definition Language (WSDL) and Universal Description Discovery Integration (UDDI) standards arose as ad hoc standards for the definition of service interfaces and service registries. However, even together these standards do not provide enough basis for a service consumer to get a full understanding of the behavior of a service. In practice, this often leads to a serious mismatch between the provider's intent and the consumer's expectations concerning the functionality of the corresponding service. Though additional standards have been proposed, a holistic view of what aspects of a service need to be specified is still lacking. This paper proposes a service definition, a service classification, and service specification framework, all based on a founded theory, the $(\Psi)$-theory. The $(\Psi)$-theory originates from the scientific fields of Language Philosophy and Systemic Ontology. According to this theory, the operation of organizations is all about communication between and production by social actors. The service specification framework can be applied both for specifying human services, i.e., services executed by human beings, and IT services (i.e., services executed by IT systems).
Production, Organizations, Humans, Standards organizations, Law, human services, Service specification, enterprise ontology, service-orientation, IT services
Linda I. Terlouw, Antonia Albani, "An Enterprise Ontology-Based Approach to Service Specification", IEEE Transactions on Services Computing, vol.6, no. 1, pp. 89-101, First Quarter 2013, doi:10.1109/TSC.2011.38
[1] W3C, "Web Services Description Language," http://www.w3. org/TRwsdl12/, 2012.
[2] T. Bellwood et al., "UDDI Spec Technical Committee Draft," Oasis, technical report,, 2004.
[3] J.L. Dietz, "Enterprise Ontology—Understanding the Essence of Organizational Operation," Enterprise Information Systems, vol. 7, pp. 19-30, 2006.
[4] W3C, "Web Services Policy 1.5—Framework," http://www.w3. org/TRws-policy/, 2007.
[5] A. Keller and H. Ludwig, "The WSLA Framework," J. Network and Systems Management, vol. 11, no. 1, pp. 57-81, 2003.
[6] Open Grid Forum, "Web Services Agreement Specification,", 2007.
[7] J. Ackermann et al., Standardized Specification of Business Components, Memorandum of the Working Group 5.10.3, 2002.
[8] J. Walkerdine, J. Hutchinson, P. Sawyer, G. Dobson, and V. Onditi, "A Faceted Approach to Service Specification," Proc. Second Int'l Conf. Internet and Web Applications and Services (ICIW), p. 20, 2007.
[9] F. Colasuonno et al., "jUDDI+: A Semantic Web Services Registry Enabling Semantic Discovery and Composition," Proc. IEEE Eighth Int'l Conf. E-Commerce Technology and IEEE Third Int'l Conf. Enterprise Computing, E-Commerce, and E-Services (CEC/EEE '06), 2006.
[10] J. Luo et al., "Adding OWL-S Support to the Existing UDDI Infrastructure," Proc. IEEE Int'l Conf. Web Services (ICWS '06), pp. 153-162, 2006.
[11] WSMO, "D10 v0.1 WSMO Registry,", June 2007.
[12] P. Rajasekaran, J.A. Miller, K. Verma, and A.P. Sheth, "Enhancing Web Services Description and Discovery to Facilitate Composition," Proc. First Int'l Conf. Semantic Web Services and Web Process Composition (SWSWPC), pp. 55-68, 2004.
[13] J.L.G. Dietz, Enterprise Ontology: Theory and Methodology. Springer, 2006.
[14] F. Flores and J. Ludlow, "Doing and Speaking in the Office," Decision Support Systems, Issues and Challenges, pp. 95-118, 1980.
[15] G. Goldkuhl and K. Lyytinen, "A Language Action View of Information Systems," Proc. Int'l Conf. Information Systems (ICIS '82), pp. 13-29, 1982.
[16] M.A. Bunge, Treatise on Basic Philosophy: A World of Systems, vol. 4. D. Reidel, 1979.
[17] H. Weigand, "The Language/Action Perspective," Data and Knowledge Eng., vol. 47, no. 3, pp. 299-300, 2003.
[18] J.L.G. Dietz and J.A.P. Hoogervorst, "Enterprise Ontology in Enterprise Engineering," Proc. ACM Symp. Applied Computing (SAC), pp. 572-579, 2008.
[19] J.L.G. Dietz and A. Albani, "Basic Notions Regarding Business Processes and Supporting Information Systems," Requirements Eng., vol. 10, no. 3, pp. 175-183, 2005.
[20] J.L. Dietz, "The Deep Structure of Business Processes," Comm. ACM, vol. 49, no. 5, pp. 58-64, 2006.
[21] J.L.G. Dietz and J. Hoogervorst, "Enterprise Ontology and Enterprise Architecture, How to Let Them Evolve into Effective Complementary Notions," GEAO J. Enterprise Architecture, vol. 2, no. 1, 2007.
[22] J. Gadrey, "The Characterization of Goods and Services: An Alternative Approach," Rev. Income and Wealth, vol. 46, no. 3, pp. 369-387, Sept. 2000.
[23] V.A. Zeithaml, L.L. Berry, and A. Parasuraman, "The Nature and Determinants of Customer Expectations of Service," J. Academy of Marketing Science, vol. 21, no. 1, pp. 1-12, Jan. 1993.
[24] F. Gallouj and O. Weinstein, "Innovation in Services," Research Policy, vol. 26, no. 4/5, pp. 537-556, 1997.
[25] C.W. Hart, "The Power of Unconditional Service Guarantees," Harvard Business Rev., vol. 66, no. 4, pp. 54-62, 1988.
[26] S.M. Goldstein, R. Johnston, J. Duffy, and J. Raod, "The Service Concept: The Missing Link in Service Design Research?" J. Operations Management, vol. 20, no. 2, pp. 121-134, 2002.
[27] OMG SOA SIG, http:/, 2006.
[28] OASIS, http:/, 2006.
[29] The Open Group, "SOA,", 2006.
[30] W3C, http:/, 2006.
[31] A. Albani, G. Hardjosumarto, L. Terlouw, and J.L.G. Dietz, "Service Definition Based on the $\psi$ -Theory," technical report, Delft Univ. of Tech nology, 2009.
[32] M. Stal, "Using Architectural Patterns and Blueprints for Service-Oriented Architecture," IEEE Software, vol. 23, no. 2, pp. 54-61, Mar./Apr. 2006.
[33] L. Terlouw, "Towards a Business-Oriented Specification for Services," Advances in Enterprise Engineering I, Springer, 2008.
[34] J.L.G. Dietz, "A World Ontology Specification Language," Proc. OTM Workshops, pp. 688-699, 2005,
[35] B. Flyvbjerg, "Five Misunderstandings about Case-Study Research," Qualitative Inquiry, vol. 12, no. 2, pp. 219-245, Apr. 2006.
64 ms
(Ver 2.0)

Marketing Automation Platform Marketing Automation Tool