Proceedings. Fourth International Workshop on Web Site Evolution (2002)
Oct. 2, 2002 to Oct. 2, 2002
Adriano Bessa Albuquerque , Universidade de Fortaleza
Arnaldo Dias Belchior , Universidade de Fortaleza
E-commerce is considered an excellent alternative for companies to reach new customers. Many e-commerce websites have a short life. The success of these virtual stores depends on many issues, especially their quality, as it is such a complex solution. This paper shows the users, quality evaluation of three virtual bookstores, according of a software quality evaluation model. The obtained results on the evaluation were compared to an established Quality Standard for e-commerce websites in order to define the attributes that have reached the Quality Standard and those that have not.
A. B. Albuquerque and A. D. Belchior, "Virtual Bookstores Quality Evaluation: A Case Study," Proceedings. Fourth International Workshop on Web Site Evolution(WSE), Montr?al, Canada, 2002, pp. 73.