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2016 IEEE/WIC/ACM International Conference on Web Intelligence (WI) (2016)
Omaha, NE, USA
Oct. 13, 2016 to Oct. 16, 2016
ISBN: 978-1-5090-4470-2
pp: 399-406
As more personal and interactive applications are moving to the cloud, modeling the end-user expectations and satisfaction is becoming necessary for any SaaS provider to survive and thrive in today's competitive market. However, most of existing works addressing cloud elasticity management adopt a centralized approach where user preferences are mostly overlooked. Based on evidence from the fields of customer expectation management and psychophysics, in this article we propose a personal user model to represent end-user satisfaction and her expectations. To integrate the end-user into the decision loop we develop multi-agent negotiation architecture in which the end-user model is embodied by a personal agent who negotiates on her behalf. The results of the evaluation process show that automated negotiation provides a useful platform to empower the user choices, fulfill her expectations, and maximize her satisfaction hereby outperforming centralized approaches where the provider acts in a unilateral manner.
Elasticity, Cloud computing, Computational modeling, Protocols, Quality of service, Standards, Art,cloud computing, User-modeling, multi-agent systems, user satisfaction, automated negotiations
Amro Najjar, Christophe Gravier, Xavier Serpaggi, Olivier Boissier, "Modeling User Expectations & Satisfaction for SaaS Applications Using Multi-agent Negotiation", 2016 IEEE/WIC/ACM International Conference on Web Intelligence (WI), vol. 00, no. , pp. 399-406, 2016, doi:10.1109/WI.2016.0062
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