Web Intelligence and Intelligent Agent Technology, IEEE/WIC/ACM International Conference on (2011)
Aug. 22, 2011 to Aug. 27, 2011
Open plan offices require people to share a common space, and violation of (implicitly or explicitly stated) social norms can cause instances of incivility. Left unaddressed, bad feeling can lead to diminished productivity and cooperation in a shared enterprise, and in the long-term might lead to more serious problems, such as conflict and aggression. We propose an anonymous online system for flagging violations of social norms can address potential incivilities/conflict in open-plan offices. This paper reports on progress on the development of such a system, which aims to integrate affective computing, event recognition, forgiveness, reputation and participatory adaptation of social norms, to restore the office to equilibrium after an episode of incivility.
incivility, affective computing, workplace design
J. Pitt and M. S. Santos, "MACS - Affective Conditioning System for Shared Working Environments," 2011 IEEE/WIC/ACM International Joint Conferences on Web Intelligence (WI) and Intelligent Agent Technologies(WI-IAT), Lyon, 2011, pp. 57-60.