2012 IEEE 21st International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises (2011)
June 27, 2011 to June 29, 2011
In this work we approach the study of team situation awareness based upon a holistic perspective that integrates the shared and distributed nature of the construct. We studied team situation awareness in the context of critical incidents response management, as it constitutes a valuable asset and yet is continuously challenged by the very nature of the context. We applied a micro world approach as a compromise between controlled laboratory experiments and field studies. Relying on this approach, we studied the impact of mobile applications in the teams' performance and situation awareness, using a helpdesk as an application domain. The obtained results do not indicate a fundamental breakthrough regarding the usage of mobile applications in such contexts. Nevertheless, they provide valuable insights about the team dynamics, situation awareness and communication patterns.
situation awareness, mobile devices, microworlds, team work, incidents management
ClÂ´udio Sapateiro, Pedro Antunes, Antonio Ferreira, "Evaluating the Use of Mobile Devices in Critical Incidents Response: A Microworld Approach", 2012 IEEE 21st International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises, vol. 00, no. , pp. 327-333, 2011, doi:10.1109/WETICE.2011.58