San Jose, California
Feb. 24, 2002 to Feb. 25, 2002
Sidharth Choudhury , University of Texas at Austin
Asit Dan , IBM T.J. Watson Research Center
Client participation in all web-based services, e.g., shopping in online stores, creating service agreements as in buying a car insurance, currently demands browser based online operations with on-the-spot decision making. In contrast, organizational (business-to-business) procurement relies on complex decision making software at each end for comparison shopping and/or satisfying various organization specific goals. Supporting disconnected operations for business-to-consumer scenario can introduce some of the same benefits at the individual consumer level. In this paper, we propose the concept of a downloadable service contract, that specifies unambiguous rules of interaction between an end client and a service provider. The client initially negotiates with the service provider a contract, which is subsequently used not only to guide off-line client operations, but also for validating at the service provider the log of actions, i.e., a purchase order, submitted by the client. A generic application program for browsing a downloaded contract and creating an order, may be made available by the service providers. However, a client may have its own software with many value-added services such as comparison shopping across multiple contracts, matching complex user specific goals and maintenance of interaction histories. We describe a prototype system that extends the current Ariba cXML protocol for MRO procurement.
service contracts, disconnected transactions, comparison shopping, contract negotiation, business-to-consumer(B2C)
Sidharth Choudhury, Asit Dan, "Downloadable Service Contracts for Disconnected Transactions", RIDE, 2002, Research Issues in Data Engineering, International Workshop on, Research Issues in Data Engineering, International Workshop on 2002, pp. 0112, doi:10.1109/RIDE.2002.995105