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Proceedings IEEE International Symposium on Requirements Engineering (Cat. No.PR00188) (1999)
Limerick, Ireland
June 7, 1999 to June 11, 1999
ISSN: 1090-705X
ISBN: 0-7695-0188-5
pp: 6
Stephen Viller , Lancaster University
Ian Sommerville , Lancaster University
Over a number of years, we have been involved in investigations into using workplace observation to inform requirements for complex systems. This paper discusses how our work has evolved from ethnography with prototyping, through presentation of ethnographic fieldwork, to developing a method for social analysis that has been derived from our experience of applying ethnographic techniques. We discuss the strengths and weaknesses of each of these approaches with a particular focus on our most recent work in developing the Coherence method. This method is based on a fusion of viewpoint-oriented and ethnographic approaches to requirements engineering and uses an industry-standard notation (UML) to represent knowledge of work. We use a common example of an air traffic control system to illustrate each approach.

S. Viller and I. Sommerville, "Social Analysis in the Requirements Engineering Process: From Ethnography to Method," Proceedings IEEE International Symposium on Requirements Engineering (Cat. No.PR00188)(RE), Limerick, Ireland, 1999, pp. 6.
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