2012 Eighth International Conference on the Quality of Information and Communications Technology (2010)
Sept. 29, 2010 to Oct. 2, 2010
The search for standardization to productive processes improvements gets sharp during periods that are marked by global economic crisis. To look for alternatives aiming at staying present and competitive, considering new market requirements was the reaction of a research and development institute that works with Information Technology. This scenario triggered the motivation to perform the effort described in this article. This institution was chosen for a case study that aims at observing if there was an increase of compliance rates to the project management process that is adherent to the ISO 9001:2000 standard, with the focus on the hardware department. The compliance increase was imagined to be the result of the installation consequence of a Project Management Office (PMO). The performed actions for the PMO structuring were observed and documented, as well as the correlation of process compliance data from a two year period of developed projects, proving the impact of the PMO performance in projects outcomes.
Project Management Office, Project Management, Non-compliance evaluation, R & D institute, Information technology
Íris Bento da Silva, Carlos Miguel Tobar, Denise P. Prado, Aletéia Xavier Bettin, "A PMO Installation for TI Project Management in a R&D Institution", 2012 Eighth International Conference on the Quality of Information and Communications Technology, vol. 00, no. , pp. 376-381, 2010, doi:10.1109/QUATIC.2010.67