Evaluating Commercial PACS Products for Installation in a Community Based Teaching Hospital: The Customer's View of Reality
Pacific Medical Technology Symposium (1998)
Aug. 17, 1998 to Aug. 20, 1998
Michael J. Meagher , University of Hawaii
Steve Gose , The Queen's Medical Center
The Queen's Medical Center is a 540 bed tertiary care facility in Honolulu. It is a major teaching hospital of the University of Hawaii, a major trauma facility and cares for approximately 27% of all statewide medical/surgical admissions. In 1997, an internal group having clinical, managerial and technical skills began to evaluate commercial products appropriate to our needs. We quickly found that: Cost benefit ratios were difficult to calculate because system costs are difficult to define and benefits to the end users are variable. Vendors are unsure as to how to account for their initial start-up consultations. When defined, such initial fees can exceed $100,000.00 for a multi-site facility. Much of the research and educational materials presented at clinical (RSNA) and technical/academic (SCAR) meetings are of little or no value in making purchasing decisions. Various vendors appeal to different members of a customer group. The findings of the group after 9 months of evaluation are that one must proceed through purchasing decisions on a step wise basis, recognize that the timetable can be altered by outside forces and allow for both hardware and software failure.
S. Gose and M. J. Meagher, "Evaluating Commercial PACS Products for Installation in a Community Based Teaching Hospital: The Customer's View of Reality," Pacific Medical Technology Symposium(PACMEDTEK), Honolulu, Hawaii, 1998, pp. 368.