Oct. 25, 2006 to Oct. 27, 2006
Dora Galvez-Cruz , University of Glasgow, UK
Karen V. Renaud , University of Glasgow, UK
E-grocery is not as successful or as extensively used as other types of e-commerce. Why this is so is widely debated but there is, as yet, no consensus of opinion. One of the issues that may play a large role is personalisation. In order to determine users? personalisation preferences, we used a web-based questionnaire to assess e-grocery attitudes and needs. This paper presents the results of the questionnaire that shows how personalisation features are differently valued according to user demographics.
Dora Galvez-Cruz, Karen V. Renaud, "What E-Grocery Customers really want: Personalised Personalisation", LA-WEB, 2006, Web Congress, Latin American, Web Congress, Latin American 2006, pp. 109-112, doi:10.1109/LA-WEB.2006.38