Digital Libraries, Joint Conference on (2003)
Houston, Texas USA
May 27, 2003 to May 31, 2003
Jeffrey Pomerantz , Syracuse University
R. David Lankes , Syracuse University
This study identifies (1) several taxonomies of questions at different levels of linguistic analysis, according to which questions received by digital reference services are classified, and (2) a simple categorization of triage recipients. The utility of these taxonomies and categorizations of triage recipients is discussed as the basis for systems for automating triage and other steps in the digital reference process.
R. D. Lankes and J. Pomerantz, "Taxonomies for Automated Question Triage in Digital Reference," Digital Libraries, Joint Conference on(JCDL), Houston, Texas USA, 2003, pp. 119.