The Community for Technology Leaders
International Conference on Services Systems and Services Management (2009)
Xiamen, China
June 8, 2009 to June 10, 2009
ISBN: 978-1-4244-3661-3
TABLE OF CONTENTS
Papers

Cover (PDF)

pp. c1

Perface (PDF)

pp. i-iii

Content (PDF)

pp. vi-xvi

Chinese Employee's turnover intentions in relation to organizational identification, work values in modern service sector (Abstract)

Xueyan Wei , Educational department, Jiangnan University, China
Long Hai , center of Public Teaching, Jilin University, China
Hui Liu , college of philosophy, Jilin University, China
Ningxin Wang , Educational department, Jiangnan University, China
pp. 1-5

Could satisfaction be compared across customers? Some opposite evidences from China (Abstract)

Rong Chen , Economics&Management, Tsinghua University., China
Jinsong Huang , School of Economics&Management, Beijing University of Aeronautics and Astronautics, China
pp. 6-10

Discuss on management innovation in SMEs' E-commerce (Abstract)

Lin zhong-yan , Management Dept, Minjiang university, Fujian350108, China
pp. 11-14

Customer experiential influencing factors and their model construction of the cinema (Abstract)

Tao Wen , School of Economics and Management, Dalian University, China, 116622
pp. 15-18

Supply chain management for the global distribution of machine Life Cycle based Service (Abstract)

Weimin Zhang , CDHK, Tongji University, Shanghai 200092, China
Pengzhong Li , CDHK, Tongji University, Shanghai 200092, China
M. Kroll , Ruhr-University Bochum, Universitätsstraße 150, 44780, Germany
H. Meier , Ruhr-University Bochum, Universitätsstraße 150, 44780, Germany
R. Gu , CDHK, Tongji University, Shanghai 200092, China
pp. 19-24

DEA Malmquist productivity measure with an application to special automobile industry (Abstract)

Jin-Xiang Wang , School of Management, Tianjin University, 300072, China
Bai-Chen Xie , M.S. Tianjin University, No. 92 Weijin Road, Nankai district, 300072, China
pp. 25-30

Revenue-sharing contract with supplier having loss-averse preferences (Abstract)

Cheng Chao , LanZhou Jiaotong University, ShanXi Province, 730070 China
Du Dong , HoHai University, ChangZhou, JiangSu Province, 213022 China
Pang Qinghua , HoHai University, ChangZhou, JiangSu Province, 213022 China
pp. 31-35

Moderating role of environment uncertainty on the relationship between interdependence and relationship performance (Abstract)

Li Hui , Management Department, Dalian University of Technology, Liaoning, China
Li Nuo , Management Department, Dalian University of Technology, Liaoning, China
Hong-min Qu , Management Department, Dalian University of Technology, Liaoning, China
pp. 42-47

Customer satisfaction and subjective well-being: A study of auto consumption (Abstract)

Wang Xia , School of Business, Renmin University of China, China
pp. 48-53

Factors that influence offspring intentions to join the family businesses: Evidence from Zhejiang, China (Abstract)

Xiao ting Wang , School of Management, Zhejiang University, P.O. Box 1512, Hangzhou, 310027, China
Sheng hua Jia , School of Management, Zhejiang University, P.O. Box 1512, Hangzhou, 310027, China
pp. 54-58

The application of rough sets in construction investment decision (Abstract)

Xiaolan Zou , School of Business Administration, North China Electric Power University, No.2 Bei Nong Rd., ZhuXinZhuang, Beijing, China
Xiaojun Sha , China NO.9 Metallurgical Construction Company, Zhengzhou, Henan, China
Hongqing Zhang , School of Business Administration, North China Electric Power University, No.2 Bei Nong Rd., ZhuXinZhuang, Beijing, China
pp. 59-62

Research on outsourcing risk management based on value network model (Abstract)

Liu Qinghua , School of Management, Hefei University of Technology, Anhui, China, 230009
Xu Zongwei , School of Management, Hefei University of Technology, Anhui, China, 230009
pp. 63-67

Empirical research on satisfaction to government service quality (Abstract)

Yali Zhang , Xi'an Polytechnic University, Shaanxi, China
Chunli Zhou , Xi'an Polytechnic University, China
Xiaohong Yang , Xi'an Polytechnic University, Shaanxi, China
pp. 68-71

A supply chain risk assessment model based on multistage influence diagram (Abstract)

Zhengchi Liu , College of Economics and Trade, Hunan University, China
Yang Zhou , College of Economics and Trade, Hunan University, China
Mingyong Lai , College of Economics and Trade, Hunan University, China
Tang Zhou , College of Economics and Trade, Hunan University, China
pp. 72-75

Evaluation on competitiveness of service industry with non-equilibrium statistical mechanics (Abstract)

Hui Xu , School of Business, Nan Kai University, Tianjin 300072 China
Hui-bin Du , Institute of Systems Engineering, Tianjin University, 300072 China
Yi Jia , School of Management, Tianjin University, 300072, China
Zheng Shi , School of Liberal Arts and Law, Tianjin University, 300072 China
Li-he Chai , School of Environmental Science&Engineering, Tianjin University, 300072 China
pp. 76-78

Research on evaluation of service quality about distribution centre for electronic commerce (Abstract)

Chunyu Ren , School of information science and technology, Heilongjiang University, Harbin 150080, China
Shiwei Li , School of information science and technology, Heilongjiang University, Harbin 150080, China
Huayang Wu , School of information science and technology, Heilongjiang University, Harbin 150080, China
pp. 79-84

Wave-particle duality and institutional arrangement on division in supply chain cluster (Abstract)

Yi He , School of Management, Xiamen University, Fujian, 361005, China
Guojun Ji , School of Management, Xiamen University, Fujian, 361005, China
pp. 85-91

A balanced scorecard framework of new service development performance (Abstract)

Shunzhong Liu , School of Business, Northeast Normal University, Changchun, Jilin, China, 130117
Limin Rong , School of Business, Northeast Normal University, Changchun, Jilin, China, 130117
pp. 92-97

Drivers and enablers of environmental governance capabilities of SMEs in supply chain (Abstract)

Guojun Ji , School of Management, Xiamen University, Fujian, 361005, China
pp. 98-103

Capacity manipulation and menus of two part tariff contract in supply chain (Abstract)

Guojun Ji , School of Management, Xiamen University, Fujian, 361005, China
Guangyong Yang , School of Management, Xiamen University, Fujian, 361005, China
pp. 104-109

An evaluation on Chinese local government's crisis management based on (Abstract)

Hong-Tao Yang , Economy and Management institute of Harbin Engineering University, 150001, China
Ya-Ting Yu , Economy and Management institute of Harbin Engineering University, 150001, China
pp. 110-115

Research on (Abstract)

Xueyuan Wang , College of Economy, Zhejiang Gongshang University, Hangzhou, China
pp. 116-119

Study on hybrid genetic algorithm for multi-type vehicles vehicle routing problem with backhauls (Abstract)

Jinying Sun , Building Energy Engineering Center, China Building Design Consultants, China Architecture Design and Research Group, Beijing 100044, China
Xiaobo Wang , No.74, Xuefu Road, Nangang District, Harbin, Heilongjiang, 150080, China
Chunyu Ren , school of information science and technology, Heilongjiang University, Harbin 150080, China
pp. 120-125

The regional specialization of service sector in China- from 1993 to 2006 (Abstract)

Jie Zhang , Department of Industrial Economics, School of Management, Fudan University, Shanghai, China, 200433
pp. 126-130

The returns disposition problem with outsourcing in reverse supply chains (Abstract)

Zhaowei Miao , School of Management, Xiamen University, Fujian, China
pp. 131-134

The ERP implementation of SME in China (Abstract)

Yuanqiang Xia , Management and Economics School, University of Electronic Science and Technology of China, Chengdu, 610054, China
Peter Lok , International Graduate School of Business, University of South Australia, Adelaide, 5000, Australia
Song Yang , International Graduate School of Business, University of South Australia, Adelaide, 5000, Australia
pp. 135-140

The formation mechanism of business-to-business relationship commitment and its effects on alliance performance in supply chain (Abstract)

Shen-jie , School of Business and Administration Management, Xi'an University of Technology, China, 710054
Sui-cheng Li , School of Business and Administration Management, Xi'an University of Technology, China, 710054
Xiao-rong Jiang , School of Business and Administration Management, Xi'an University of Technology, China, 710054
pp. 141-146

The influence of conduct of internal marketing to service oriented attitude of nursing staffs in hospitals (Abstract)

Shih-Wang Wu , Chia Nan University of Pharmacy&Science in Taiwan
Yafang Tsai , Chung Sham Medical University in Taiwan
Hsien-Jui Chung , National Chung Cheng University in Taiwan
pp. 147-152

The impact of information industry development to convergence of regional tourism (Abstract)

Lei Ping , School of Humanities&Economic Management, China University of Geosciences, PC 100083 Beijing, China
pp. 153-155

Study vehicle scheduling sever problem under fuzzy information (Abstract)

Lu Lin , School of Business Administration of Guizhou College of Finance and Economy, Guiyang, China
pp. 156-160

Impact analysis of the global financial crisis on global container fleet (Abstract)

Dequan Min , Dalian Maritime University, Department of ships sailing driving professional, Liaoning, DL 116026 China
Fengqing Wang , Dalian Maritime University, Liaoning, DL 116026 China
Shibing Zhan , Dalian Maritime University, Liaoning, DL 116026 China
pp. 161-166

Staged entrepreneurship performance in service industry and the role of corporate social capital (Abstract)

Haobai Wang , Business School Zhejiang University City College, Hangzhou, China
Jing Pan , Business School Zhejiang University City College, Hangzhou, China
Xin Tong , Qianjiang College, Hangzhou Normal University, China
pp. 167-170

A study on the technological innovation efficiency of China's regional R&D service industry based on data envelopment analysis (Abstract)

Zhaopeng Chu , Institute of Policy and Management Chinese Academy of Science, Beijing, CO 82622848 China
Zheng Wang , Institute of Policy and Management Chinese Academy of Science, China
Bing Li , Institute of Policy and Management Chinese Academy of Science, China
pp. 171-176

Research on the clients' satisfaction of agricultural products wholesale markets (Abstract)

Yufa An , Economy and Management School, China Agricultural University, China
Qingli Sun , Economy and Management School, China Agricultural University, China
pp. 177-181

A model for CEO strategic leadership evaluation based on GIOWA operator (Abstract)

Gang Xing , Management Dep. Northeastern University at QinHuangDao, China
RongRong Ren , Management Dep. Northeastern University at QinHuangDao, China
pp. 182-185

A study on data management using mobile computing with digital watermark technology (Abstract)

Junichi Iijima , The Department of Industrial Engineering and Management, Tokyo Institute of Technology 2-12-1 Ookayama, Meguro-ku, 152-8550, Japan
Manabu Hirakawa , KDDI Technology Corporation. 17F Shinagawa East One Tower, 2-16-1, Konan Minato-ku, Tokyo 108-0075, Japan
pp. 186-191

Regional innovation platform and the innovation service for Chinese SMEs (Abstract)

Tao Lin , School of Management, Hebei University of Technology, Tianjin, China
Baomin Hu , School of Management, Hebei University of Technology, Tianjin, China
Aiguo Zhang , School of Management, Hebei University of Technology, Tianjin, China
Jizhen Li , School of Economy and Management, Tsinghua University, Beijing, China
pp. 196-200

Building the SMEs' regional innovation networks in China (Abstract)

Chu-ming Wang , Shanghai Lixin University of Commerce, China, 201620
Yun Zhang , Shanghai Lixin University of Commerce, China, 201620
pp. 201-204

Empirical research on factors influencing relationship quality between service firm and customer--taking the bank for example (Abstract)

Wang Juan , Economy School of the HuaZhong Normal University, Wuhan City, China
Xiong Kai , Business School of the Jianghan University, Wuhan city, China
pp. 205-209

The influencing factors of foreign direct investment in Chinese Services (Abstract)

Yaozhong Wang , Changsha University of Science and Technology and Hunan University, China
Zhi Wang , School of Economics and Management, Changsha University of Science and Technology, China
pp. 210-215

Service oriented automated negotiation system architecture (Abstract)

Robert Chi , College of Business Administration, California State University, Long Beach, USA
Ying Liu , College of Business Administration, California State University, Long Beach, USA
Mu-kun Cao , School of Management, Xiamen University, Fujian, 361005, China
pp. 216-221

An empirical analysis of value chain and enterprise capability system evolution (Abstract)

Fengtao Zhu , School of Management and Economics, UESTC, Chengdu, 610054, China
Yan Shen , School of Management and Economics, UESTC, Chengdu, 610054, China
pp. 222-226

Research on a combined optimization of transportation modes in collecting and distributing system of container port (Abstract)

Hui Zheng , Department of Industrial Engineering, Tianjin University of Science&Technology, CO 300222 China
Xianliang Zong , Department of Industrial Engineering, Tianjin University of Science&Technology, CO 300222 China
pp. 227-231

E-consumer's behavior model under the cyber 'lemon' problem in e-commerce (Abstract)

Yong Pan , School of Information, Henan University of Finance and Economics, Zhengzhou 45002, China
pp. 232-235

How lean supply chain effects product cost and quality - A case study of the ford motor company (Abstract)

Simon Wu , Dept. of Ford Production System of Mfg Division, Ford Lio Ho Motor Company, 705, Chung Hwa Rd. Sec.1, Chung-Li 32023 Taiwan
H.M. Wee , Dept. of Industrial Engineering, Chung Yuan Christian University, 200, Chung Pei Rd, Chung-Li 32023 Taiwan
pp. 236-241

What is the valuable service quality gap for improving customer satisfaction? (Abstract)

Shu-Ping Lin , Department of Technology Management, Chung Hua University, Hsin-Chu, Taiwan
Ya-Hui Chan , Department of Technology Management, Chung Hua University, Hsin-Chu, Taiwan
Lu-Fang Chen , Department of Technology Management, Chung Hua University, Hsin-Chu, Taiwan
pp. 242-247

Credit card customer churn prediction based on the RST and LS-SVM (Abstract)

Ning Wang , School of Business Administration, North China Electric Power University, and Beijing, China
Dong-xiao Niu , School of Business Administration, North China Electric Power University, and Beijing, China
pp. 275-279

Transshipment problem with penalty in crossdocking distribution networks (Abstract)

Zhaowei Miao , School of Management, Xiamen University, Fujian, China
Ke Fu , Lingnan College, Sun Yat-sen University, No. 135, West Xingang Road, Guangzhou 510275, China
Feng Yang , School of Management, Xiamen University, Fujian, China
pp. 280-285

Review of Financial service in Logistics (Abstract)

Yin Lu , School of Economics and Management, Beijing Jiaotong University, 100044, China
Zhuo Zhang , School of Economics and Management Engineering Beijing University of Civil Engineering and Architecture, 100044, China
Xiaojing Zhou , School of Economics and Management Engineering Beijing University of Civil Engineering and Architecture, 100044, China
pp. 286-289

Information and inventory under chain-chain competition (Abstract)

Ai Xing-zheng , Economics and Management School, University of Electronic Science and Technology of China, Chengdu, 610054, China
Zhao Hai-xia , Economics and Management School, University of Electronic Science and Technology of China, Chengdu, 610054, China
pp. 290-294

How to improve mobile service by regulating spam: Perspectives of customers, governments, organizations and operators (Abstract)

Torsten Brodt , MCM Institute, University of St.Gallen, CH 9000 Switzerland
Janos Hee , BMD Wireless AG, Zug, CH 6300 Switzerland
Jun Lan , Economics and Management School, Tongji University, Shanghai, 200092 China
pp. 295-299

Front and back-stage approach in service process re-engineering: a catering service case (Abstract)

Daijian Tang , Zhejiang Gongshang University, China
Jue Chen , Zhejiang Gongshang University, China
Yunhong Hao , Zhejiang Gongshang University, China
pp. 300-304

A privacy protection protocol for RFID-enabled supply chain system (Abstract)

ShuiHua Han , School of Management, Xiamen University, China
XianYao Xia , school of software, Xiamen University, China
pp. 305-308

A process model of service innovation with multi-participator (Abstract)

Tie Wei , School of Economics and Management, University of Electronic Science and Technology of China, Chengdu, China
Ruoyu Lu , Department of Technology Economics, Guangxi University, Nanning, China
pp. 309-313

The model of signaling games for the to evaluate its vender's abilities (Abstract)

Cunlu Zhang , Management Science Department, School of Management, Xiamen University, China
Wenjuan Zhu , Management Science Department, School of Management, Xiamen University, China
pp. 314-317

Study on the reliability of hot standby repairable supply system based on Markov model (Abstract)

Cunlu Zhang , Management Science Department, School of Management, Xiamen University, CO 361005 China
Shuhang Ren , Management Science Department, School of Management, Xiamen University, CO 361005 China
pp. 318-322

Exploring influential factors on the performance of sales/service channel in the E-Commerce context (Abstract)

Shuo-Chang Tsai , Department of Business Administration, Asia University, Taichung, Taiwan
Yi-Tien Shih , Department of International Business Study, National Chi-Nan University, Nan Tou, Taiwan
Yung-Hsin Chen , Department of Business Administration, Asia University, Taichung, Taiwan
pp. 323-328

Integrating EPCglobal network with web services (Abstract)

ShuiHua Han , School of Management, Xiamen University, 361005, China
ChaoKan Du , School of Management, Xiamen University, 361005, China
pp. 329-334

Identification of postponement point in service delivery process: A description model (Abstract)

Jue Chen , University of Sunderland (UK)
Daijian Tang , Management School of Zhejiang Gongshang University, China
pp. 335-339

Innovation strategy of retailer: From the view of global value chains (Abstract)

Huifang Jiang , Research Center of Technology and Service Management, Zhejiang Gongshang University, Hangzhou, China, 310018
Yongquan Hu , Modern Commerce Research Center of Zhejiang Gongshang University, Hangzhou, China, 310018
pp. 340-345

Study on water resources optimal allocation based on agent technology (Abstract)

Lei Qiu , State Key Laboratory of Hydrology-Water Resources and Hydraulic Engineering, Hohai University, Nanjing, Jiangsu, China
Wenjuan Niu , State Key Laboratory of Hydrology-Water Resources and Hydraulic Engineering, Hohai University, Nanjing, Jiangsu, China
Huimin Wang , State Key Laboratory of Hydrology-Water Resources and Hydraulic Engineering, Hohai University, Nanjing, Jiangsu, China
pp. 346-352

An empirical study of the technology spillovers of the service industry's FDI on China's service industry (Abstract)

Beibei Zhang , Shandong University of Finance International Economic&Trade Financial Institute, China
Hui Fang , Shandong University of Finance International Economic&Trade Financial Institute, China
Jianping Li , Shandong University of Finance International Economic&Trade Financial Institute, China
pp. 353-357

Service competition between supply chains in a market under demand uncertainty (Abstract)

Yunhong Hao , College of Business Administration, Zhejiang Gongshang University, Hangzhou 310018 China
Di Xiao , College of Business Administration, Zhejiang Gongshang University, Hangzhou 310018 China
Bo Wu , College of Business Administration, Zhejiang Gongshang University, Hangzhou 310018 China
pp. 358-362

A scientific inspection of public service of new countryside in China (Abstract)

Wanglai Cui , School of Public Administration, Zhejiang Ocean University, Zhoushan, 316000 China
pp. 363-367

Emergency logistics and the distribution model for quick response to urgent relief demand (Abstract)

Guojun Ji , School of Management, Xiamen University, Fujian, 361005, China
Caihong Zhu , Shaoxing Institute of Economic Study, Shaoxing University, Zhejiang, 312000, China
pp. 368-374

Country image and service quality of the higher education industry - Chinese students' enrollment in an offshore program (Abstract)

Fang Liu , Lingnan University (College), Sun Yat-Sen University, China
Jianyao Li , School of Business, Sun Yat-Sen University, China
pp. 375-380

Conceptualizing service innovation and service innovation model constructing (Abstract)

De-jun Song , Institute of economy, Harbin University of Commerce, China, 150028
Liu Yang , Institute of Accounting, Harbin University of Commerce, China, 150028
pp. 381-386

Return on satisfaction: Is customer satisfaction really profitable? (Abstract)

Yi Wang , Business School, Central University of Finance and Economics, Beijing 100081, China
Ping Zhao , School of Economics and Management, Tsinghua University, Beijing 100084, China
pp. 387-391

A study on the relationship between customer satisfaction and shareholder value based on panel data (Abstract)

Ping Zhao , School of Economics and Management, Tsinghua University, Beijing 100084, China
Yi Wang , Business School, Central University of Finance and Economics, Beijing 100081, China
pp. 392-397

Exploring factors affecting the adoption intention toward the integration of traditional Chinese and Western medicine as a disruptive innovation in the health-care service industry (Abstract)

Kuo-Chin Huang , Department of Integration of Traditional Chinese and Western Medicine, China Medical University Hospital, Taichung, Taiwan
Yung-Hsin Chen , Department of Business Administration, Asia University, Taichung, Taiwan
Shuo-Chang Tsai , Department of Business Administration, Asia University, Taichung, Taiwan
Chang-Hsien Hsu , Department of Business Administration, Asia University, Taichung, Taiwan
Yi-Shan Ko , Department of Business Administration, Asia University, Taichung, Taiwan
pp. 398-403

Study on supply chain disruption risk (Abstract)

Ting Chen , Xiamen University, Fujian, The China
Guojun Ji , Xiamen University, Fujian, The China
pp. 404-409

Lock-in strategy in network industries: A network effect perspective (Abstract)

Lifang Zhang , Department of Public Finance of Xiamen University, Fujian, 361005 China
pp. 410-414

The study on synthetic evaluation method for service quality of property management of residence based on a hierarchical grey analysis (Abstract)

Erli Liu , College of management, Guangxi University for Nationalities, Nanning, 530007, China
Yongqing Chen , College of management, Guangxi University for Nationalities, Nanning, 530007, China
Yanghong Shao , Financial department, Guangxi University for Nationalities, Nanning, 530006, China
pp. 415-419

Empirical analysis on the effects and mechanisms of FDI on development of China's service industry (Abstract)

Liu Mingxia , Department of Business Administration, Economics&Management School, Wuhan University, 430072, China
pp. 420-423

Psychological contract breach and compensation of online customer service failure (Abstract)

Ying Zhang , Enterprise Management Department, School of Management, Zhejiang University, Management Building 805, Hangzhou, 310058, China
Jin Yan , Enterprise Management Department, School of Management, Zhejiang University, Management Building 805, Hangzhou, 310058, China
Huizhen Pan , China Mobile Communications Corp., Jiaxing Branch, 314000, China
pp. 424-428

An empirical research on E-recruitment systems base on the technology acceptance model (Abstract)

Yang Bao-jian , Faculty of Management and Economics, Kunming University of Science and Technology, China
Dong Yi-ming , Faculty of Management and Economics, Kunming University of Science and Technology, China
Yu Chen , Faculty of Management and Economics, Kunming University of Science and Technology, China
pp. 429-433

Flexible service analysis based on the (Abstract)

Yanfu Zhang , School of Business Administration, North China Electric Power University, Beijing, China
Rongshan Liang , School of Business Administration, North China Electric Power University, Beijing, China
Jiangbo Wang , School of Business Administration, North China Electric Power University, Beijing, China
Jian Zhou , School of Business Administration, North China Electric Power University, Beijing, China
pp. 434-437

Coordinating ordering and pricing decisions in a two-stage distribution system (Abstract)

Wei-Ming Wang , Department of Industrial and Information Management, National Cheng Kung University, Tainan 701, Taiwan
Chung-Chi Hsieh , Department of Industrial and Information Management, National Cheng Kung University, Tainan 701, Taiwan
Yu-Te Liu , Department of Industrial and Information Management, National Cheng Kung University, Tainan 701, Taiwan
pp. 438-443

Decision-making in optimizing the contract of third party logistic (Abstract)

Liu Zhongying , School of Economics and Management, Tongji University, Shanghai, China
Wu Bing , School of Economics and Management, Tongji University, Shanghai, China
pp. 444-449

Game analysis on the market entry decisions into the mobile antivirus industry (Abstract)

Weiguo Ye , Department of Management Science, Xiamen University, Fujian 361005 China
Feida Lin , Department of Management Science, Xiamen University, Fujian 361005 China
pp. 450-455

A step toward foundation of class diagram algebra for enterprise service systems (Abstract)

Hidekazu Enjo , NTT DATA CORPORTATION, 3-3-9 Koto-ku, Tokyo 135-8671, Japan
Junichi Iijima , Tokyo Institute of Technology, 2-12-1 Ookayama, Meguro-ku, 152-8550, Japan
Motonari Tanabu , Yokohama National University, 79-4 Tokiwadai, Hodogaya, 240-8501, Japan
pp. 456-460

R & D investment from transnational corporations in globalization service system (Abstract)

Peng Luo , Department of Economics, China University of Mining and Technology, China
pp. 465-468

An empirical test of consumers' resource-saving & environment-protecting behavior: Lessons from Hangzhou (Abstract)

Jianming Wang , Department of Business Administration, Zhejiang University of Finance&Economics, Hangzhou, 310018, China
Xiao'ai Hu , Department of Applied Engeering, Zhejiang Economic&Trade Polytechnic, Hangzhou, 310018 China
pp. 469-473

Performance evaluation of green supply chain based on entropy weight grey system model (Abstract)

Junfei Chen , State Key Laboratory of Hydrology-Water Resources and Hydraulic Engineering, Business School, University of Hohai, Nanjing, China
Yuan Weng , Business School, University of Hohai, Nanjing, China
Shihao Zhao , Business School, University of Hohai, Nanjing, China
pp. 474-478

The marine reposition of empty containers under uncertain demand and supply (Abstract)

ShuiHua Han , Management Science Department, School of Management, Xiamen University, CO361005 China
Feng Li , Management Science Department, School of Management, Xiamen University, CO361005 China
pp. 479-482

Research on determinants of risk management policies in China (Abstract)

Chen Baofeng , College of Economics&Management, China Agricultural University, 100083, Beijing, China
Jia Weiying , School of Business, Beijing Wuzi University, China
Zhang Jiansheng , College of Economics&Management, China Agricultural University, 100083, Beijing, China
pp. 483-488

Study on the brain drain crisis management mechanism of knowledge-intensive business services (Abstract)

Pei-lan Guan , Economics and Management School of Wuhan University, Hubei, China 430072
Yi-shan Qi , Economics and Management School of Wuhan University, Hubei, China 430072
pp. 489-492

A study on the value network of telecom service and the organization change of Chinese telecom operator (Abstract)

Fucheng Ming , China Union-netcom, China
Hong liu , School of Business, Nanjing University, China
Houyong Tao , School of Business, Nanjing University, China
Ying Peng , School of Business, Nanjing University, China
pp. 493-497

Model and algorithm for inventory-transportation integrated optimization problem (Abstract)

Lihui Liu , Business School, University of Shanghai for Science and Technology, 200093, China
Chunming Ye , Business School, University of Shanghai for Science and Technology, 200093, China
pp. 498-503

Exploring modulating effects within evidence-based medicine realization based on service innovation model (Abstract)

Hui-Ru Chi , Graduate Institute of Human Resource Management, National Chang-Hua University of Education, Taiwan
Yuan-Chieh Chang , Institute of Technology Management, National Tsing-Hua University, Taiwan
Wen-Hong Chiu , Department of Business Administration, Asia University, Taiwan
pp. 504-509

Implication intensity: Randomized F-measure for cluster evaluation (Abstract)

Shiwei Zhu , School of Economics and Management, Beihang University, Beijing 100083, China
Junjie Wu , School of Economics and Management, Beihang University, Beijing 100083, China
Limin Li , School of Economics and Management, Beihang University, Beijing 100083, China
pp. 510-515

Evolution law for the complex network of mass customization in the machine manufacturing: Forecasting the quantities needed of the key components (Abstract)

Zhang Xi , School of Management, University of Harbin Commerce, 150028, China
Xiaojing Zheng , School of Economics and Management, Wuhan University, 430072 China
pp. 516-521

Response to the disruption of supply chain with effort dependent demand (Abstract)

Nan Li , School of Economics and Management, Nanjing University of Aeronautics and Astronautics, China
Gang Tian , School of Economics and Management, Nanjing University of Aeronautics and Astronautics, China
pp. 522-527

Study on dual-channel revenue sharing coordination mechanisms based on the free riding (Abstract)

AI Xing-zheng , School of Economics and Management, University of Electronic Science and Technology of China, Chengdu, 610054, China
Deng Huaping , School of Economics and Management, University of Electronic Science and Technology of China, Chengdu, 610054, China
Wang Ganfu , School of Economics and Management, University of Electronic Science and Technology of China, Chengdu, 610054, China
pp. 532-535

Empirical research on regional innovation capacity based on economic endogenous growth model (Abstract)

Xinyou Chen , School of Management and Economics, UESTC, Chengdu, 610054, China
Yifei Du , School of Management and Economics, UESTC, Chengdu, 610054, China
Yong Zeng , School of Management and Economics, UESTC, Chengdu, 610054, China
Yunfei Shao , School of Management and Economics, UESTC, Chengdu, 610054, China
pp. 536-539

Research on the description and design model of the emergency organization system (Abstract)

Hui Li , Institute of Information and Decision Technology, School of Management, Dalian University of Technology, 116024, China
Xin Ye , Institute of Information and Decision Technology, School of Management, Dalian University of Technology, 116024, China
Junfeng Ma , Institute of Information and Decision Technology, School of Management, Dalian University of Technology, 116024, China
pp. 540-545

Positive feedback traders, the offer price constraint and IPO pricing (Abstract)

Xinping Xia , School of Management, Huazhong University of Science and Technology, Wuhan 430074 China
Long Wu , School of Management, Huazhong University of Science and Technology, Wuhan 430074 China
pp. 546-551

Lead time decisions under lead-time sensitive demand with demand disruptions (Abstract)

Chung-Chi Hsieh , Department of Industrial and Information Management, National Cheng Kung University, Tainan 70101, Taiwan
Ching-Pin Lin , Department of Accounting Information Systems, Shih Chien University, Kaohsiung 84550, Taiwan
pp. 552-557

An empirical study on drivers of customer-company identification: Evidence from China's retailing banking industry (Abstract)

Peng Li , Hitech Digital CO., LTD., Tianjin, China, 300384
Huifan Li , International Business Institute, Nankai University, Tianjin, China, 300071
pp. 558-563

China's rural logistics distribution (Abstract)

Weiwang Huang , School of Management, Xiamen University, Fujian, 361005, China
Guojun Ji , School of Management, Xiamen University, Fujian, 361005, China
pp. 564-569

Research on the knowledge management model of knowledge-intensive based services (Abstract)

Yingchun Song , School of Management, Hubei University of Technology, Wuahan, China, 430068
Wen Dai , School of Management, Hubei University of Technology, Wuahan, China, 430068
pp. 570-574

Study on the query based on Deep Web database (Abstract)

Rong. Luo , Herbei, China
Chunguang. Li , Herbei, China
Yuxi. Gong , Herbei, China
pp. 575-577

Design and research on a modified multifactor energy-saving and emission reduction evaluation method (Abstract)

Cheng Rui , School of Business Administration, North China Electric Power University, Beijing 102206, China
Yu Zhong-fu , School of Business Administration, North China Electric Power University, Beijing 102206, China
He Ping-lin , School of Business Administration, North China Electric Power University, Beijing 102206, China
Jian Jian-hui , School of Business Administration, North China Electric Power University, Beijing 102206, China
pp. 578-584

The exploration of relationship between organizational culture and style of leadership (Abstract)

Hsien-Jui Chung , Department of Business Administration of National Chung Cheng University, Taiwan
Shih-Wang Wu , Department of Hospital and Health Care Administration of Chia Nan University of Pharmacy&Science, Taiwan
Yafang Tsai , Department of Health Policy and Management, Chung Sham Medical University, Taiwan
pp. 585-590

Quantity flexibility contracts with unreliable supply (Abstract)

Yuhui Wang , School of Management and Economics, University of Electronic Science and Technology of China, Chengdu, Sichuan 610054 China
Jingming Pan , School of Management and Economics, University of Electronic Science and Technology of China, Chengdu, Sichuan 610054 China
pp. 591-594

Solving service facilities location problem with elastic demand and congest effect (Abstract)

Wang Xuefeng , School of Statistics, Jiangxi University of Finance&Economics, Nanchang, China
Yijie Bian , Business School of Hohai University, Nanjing, China
Yang Fang , Business School of Hohai University, Nanjing, China
pp. 595-599

Study on the evaluation of target enterprise in M&A of logistics enterprise (Abstract)

Yewang Zhou , School of Transportation, Wuhan University of Technology, 430063, china
Yefu Zhou , School of Business, Jiujiang Uinversity, 332005, china
pp. 603-605

Using super-efficiency DEA to benchmark the Internet channels efficiency (Abstract)

Pin-Chang Chen , Department of Information Management, Yu-Da College of Business. No.168, Shiuefu Rd. Tai-wen Tsun, Chao-Chiao Hsiang, Miaoli Hsien, Taiwan
Hung-Jen Tu , Department of International Business, Providence University, No. 200, Chung Chi Rd., Taichung 43301, Taiwan
Wan-Chu Yen , Department of International Business, Providence University, No. 200, Chung Chi Rd., Taichung 43301, Taiwan
pp. 606-611

An empirical research on competitive advantages of travel e-business: A comparative perspective from resource-based view (Abstract)

Xiaoqin Ye , Graduate School, China University of Geosciences, Wuhan 430074, China
Maomao Chi , Graduate School, China University of Geosciences, Wuhan 430074, China
Jing Zhao , Center for International Cooperation in E-Business, School of Economics and Management, China University of Geosciences, Wuhan 430074, China
Zhen Zhu , Center for International Cooperation in E-Business, School of Economics and Management, China University of Geosciences, Wuhan 430074, China
pp. 612-617

Is Customer satisfaction leading financial performance: An empirical evidence from Chinese SOE (Abstract)

Chuan Zhang , Shanghai Maritime University and Xiamen University, China
Fei Pan , Shanghai university of Finance&Economics, China
pp. 618-623

Career success of service personnel: The effects of perceived organizational support and career commitment (Abstract)

Yuchen , Management Department, Zhejiang Gongshang University, Hangzhou, CO 310018 China
pp. 624-629

Developing structural dimensions of service supply chain by analogy with community structure (Abstract)

Xinjian Gu , Institute of Contemporary Manufacturing Engineering of Zhejiang University, Hangzhou, 310027 China
Zhenggang Liu , Management school of Hangzhou Dianzi University, Zhejiang 310018 China
Xiao Li , Institute of Contemporary Manufacturing Engineering of Zhejiang University, Hangzhou, 310027 China
pp. 630-635

Analysis on the distortion problem of reputation signal under the background of crisis (Abstract)

T. Jiang , Management School of Zhejiang University, Hangzhou, China
J.F. Xu , Management School of Zhejiang University, Hangzhou, China
pp. 636-640

Ontology driven multi-agent system to support service marketing of the publishing house (Abstract)

Yutong Sui , Beijing Institute of Graphic Communication, China
Hejie Chen , Beijing Institute of Graphic Communication, China
pp. 641-645

Study on the performance evaluation of sustainable tourism supply chain based on balanced scorecard (Abstract)

Bingrong Guo , School of Management, Xiamen University, Fujian, 361005, China
Guojun Ji , School of Management, Xiamen University, Fujian, 361005, China
pp. 652-657

An analysis on types and business activities of farmer middlemen in strawberry production-a case study (Abstract)

Xiaoyan Shang , Faculty of Business Administration, Zhejiang Shuren University, Hangzhou, China
Guojun Ji , School of Management, Xiamen University, Fujian, 361005, China
Abe Jun , Faculty of Applied Biological Sciences, Gifu University, Gifushi, Japan
Guowei Wan , Faculty of Business Administration, Zhejiang Shuren University, Hangzhou, China
pp. 658-663

A RFID-enabled with data mining model for exhibition industry (Abstract)

B.S. Wang , Department of Industrial Engineering&Management in National Chin-Yi University of Technology, Taiping, Taiwan 411
C.P. Chang , Department of Industrial Engineering&Management in National Chin-Yi University of Technology, Taiping, Taiwan 411
C.T. Huang , Department of Industrial Engineering&Management in National Chin-Yi University of Technology, Taiping, Taiwan 411
W.L. Wang , Department of Industrial Engineering&Management in National Chin-Yi University of Technology, Taiping, Taiwan 411
pp. 664-668

The study of service innovations model for Chinese telecom operators (Abstract)

Lifang Peng , School of Management, Xiamen University, China
Xiaoli Zhang , School of Management, Xiamen University, China
pp. 669-675

Customer relationship risk identification in Knowledge-Intensive Business Service based on knowledge gaps (Abstract)

Cunlu Zhang , School of Management, Xiamen University, Fujian 361005, China
Xiaonian Zhu , School of Management, Xiamen University, Fujian 361005, China
pp. 676-681

An empirical study on the psychological contract structure of service enterprise: With bank for example (Abstract)

Li Yang , Nanguo Business College of Guangdong University of foreign studies, China
Lin Yang , Scientific Research Team in Guangdong University of Foreign Studies, China
pp. 682-687

Vertical structure choice of chain to chain under price and service competition (Abstract)

Tao Liao , School of Economics and Management, University of Electronic Science and Technology of China, China
Jian Yuan , School of Economics and Management, University of Electronic Science and Technology of China, China
Xia Hu , School of Economics and Management, University of Electronic Science and Technology of China, China
Xingzheng Ai , School of Economics and Management, University of Electronic Science and Technology of China, China
pp. 688-693

The analysis of time-cost in online auction (Abstract)

Congming Cai , School of Management, Xiamen University, China
Lifang Peng , School of Management, Xiamen University, China
Ruey-shin Chen , Department of Information Engineering, Kinmen University of Science and Technology, Taiwan
pp. 694-699

A cross-cultural analysis of customer perception towards hotel service quality and behavioral intention (Abstract)

Zhihui Li , Beijing Institute of Petrochemical Technology, 102617 China
Jinsoo Han , Kyung Hee University, Seoul, 130701 Korea
pp. 700-703

An enterprise architecture approach to building a service-oriented enterprise (Abstract)

Yan-Ping Jeffery Chi , Department of Information Management, National Chengchi University, Taipei, Taiwan, R.O.C.
Minder Chen , Martin V. Smith School of Business and Economics, California State University Channel Islands, Camarillo, 93012, USA
Hsing-Chiu Li , Department of Information Management, National Chengchi University, Taipei, Taiwan, R.O.C.
pp. 704-709

Employee engagement and personal performance in hotel service industry of China (Abstract)

Xiang Zhou , Zhou Enlai School of Government, NanKai University, Tianjin, 300071, China
Hui Zeng , Taida School, NanKai University, Tianjin 300071, China
Jing-lun Han , Business School, NanKai University, Tianjin 300071, China
pp. 710-715

Determinants of customer loyalty in property management service: An empirical study of three residential areas in Beijing (Abstract)

Zhang Xinrui , Business Administration Department, North China Univ. of Tech,, Beijing, CO 100041 China
Chen Xinhui , Business Administration Department, North China Univ. of Tech,, Beijing, CO 100041 China
Qiao zhong , Business Administration Department, China Agricultural University, Beijing, CO 100083, China
pp. 715-720

Research on the logistics enterprise capability based on value advancing (Abstract)

Yaoqiu Wang , School of Economic and Management, Beijing Jiaotong University, 100044, China
Qilan Zhao , School of Economic and Management, Beijing Jiaotong University, 100044, China
Qian Zhang , School of Economic and Management, Beijing Jiaotong University, 100044, China
pp. 721-726

Designing new software-included service system: methodology and operational tools (Abstract)

Ni Yulin , School of Software and Microelectronics, Peking University, China
Chen Zhong , Software Institute, School of Electronics Engineering and Computer Science; Key Laboratory of High Condence Software Technologies and PKU-ACOM Financial Information Research Center
Zhang Li , Software Institute, School of Electronics Engineering and Computer Science; Key Laboratory of High Condence Software Technologies and PKU-ACOM Financial Information Research Center
Si Huayou , Software Institute, School of Electronics Engineering and Computer Science; Key Laboratory of High Condence Software Technologies and PKU-ACOM Financial Information Research Center
pp. 727-730

Chinese customer's attitude and adopt intention on mobile commerce (Abstract)

Wu Zhiping , Economics and Management Departement, Hunan University of Arts and Science, China
pp. 731-734

Application of RFID technology in manufacture of household electrical appliances (Abstract)

Hui Tan , Department of Business Management, Nanjing Institute of Industry Technology, China
pp. 735-739

An analysis and optimization of the value Chain of dairy industry after the sanlu event in China (Abstract)

Guowei Wan , Faculty of Business Administration, Zhejiang Shuren University, Hangzhou, China
Guojun Ji , School of Management, Xiamen University, Fujian, 361005, China
Xiaoyan Shang , Faculty of Business Administration, Zhejiang Shuren University, Hangzhou, China
pp. 740-745

Research on developing healthy-life map guiding system (Abstract)

Chih-Chien Lu , Institute of Information Management, National Chiao-Tung University, Hsinchu, 300 Taiwan
Ding-Yuan Cheng , Institute of Information Management, National Chiao-Tung University, Hsinchu, 300 Taiwan
Chi-Chun Lo , Institute of Information Management, National Chiao-Tung University, Hsinchu, 300 Taiwan
Chi-Hua Chen , Institute of Information Management, National Chiao-Tung University, Hsinchu, 300 Taiwan
Hsiang-Ting Kao , Institute of Information Management, National Chiao-Tung University, Hsinchu, 300 Taiwan
pp. 746-751

Supply chain cluster cost synergy management using a multi-agent intelligent system (Abstract)

Jianxi Fu , Dept of Mechanical Engineering, Texas A&M University, 77843, USA
Yuanlue Fu , Xiamen University, 361005, China
pp. 752-756

Research on the security of cold-chain logistics (Abstract)

Guojun Ji , School of Management, Xiamen University, Fujian, 361005, China
Rong Guo , School of Management, Xiamen University, Fujian, 361005, China
pp. 757-761

An research on the influencing factors of initial trust in C2C e-commerce (Abstract)

Lv Xiaoping , School of Management of Zhejiang Gongshang University, No.18, Xuezheng Str. Hangzhou, China
Wang Hai , School of Management of Zhejiang Gongshang University, China
pp. 762-765

Hybrid meta-heuristics for Vehicle Routing Problem with Time Window Constraints (Abstract)

C.H. Cheng , Department of Industrial and Systems Engineering Chung-Yuan Christian University, Chung-Li, Taiwan
James C. Chen , Department of Industrial and Systems Engineering Chung-Yuan Christian University, Chung-Li, Taiwan
C.S. Chen , Taiwan Semiconductor Manufacturing Company, Taiwan
W.H. Hsieh , Department of Industrial and Systems Engineering Chung-Yuan Christian University, Chung-Li, Taiwan
pp. 766-771

Information: A critical factor in the process of performance appraisal (Abstract)

Haiqing Bai , School of Business of Renmin University of China, Beijing, 100872, China
Jin Cheng , Management School of Xiamen University, Fujian, 361005, China
Ziping Li , China National Electronics IMP.& EXP. CORP, Beijing, China
pp. 772-777

Mobile operation company's fine investment management model based on its critical service path (Abstract)

Xi Wang , School of Economics&Management, Beijing University of Posts&Telecommunication, China
Ruohong Peng , School of Economics&Management, Beijing University of Posts&Telecommunication, China
pp. 778-782

A study on markets preference by the farmers in marketing of vegetables-a case study in Kanupur Village of the Bogra District, Bangladesh (Abstract)

Jun Abe , Faculty of Applied Biological Sciences, Gifu University, Gifushi, Japan
Guowei Wan , School of Management, Zhejiang Shuren University, Hangzhou, China
Munsur Rahman Mohammad , Rural Development Academy (RDA) of Bangladesh, Bangladesh
pp. 783-788

Research and application of problem model of emergency decision support system (Abstract)

Zailin Dai , Institute of Information and Decision Technology, School of Management, Dalian University of Technology, 116024, China
Xin Ye , Institute of Information and Decision Technology, School of Management, Dalian University of Technology, 116024, China
Yanzhang Wang , Institute of Information and Decision Technology, School of Management, Dalian University of Technology, 116024, China
pp. 789-793

Corporate social responsibility and customer loyalty: A conceptual framework (Abstract)

Xing Zhou , School of Management, Xiamen University, Fujian, 361005 China
Yanqiu Liu , School of Management, Xiamen University, Fujian, 361005 China
pp. 794-798

The empirical study on the credit risk discrimination of listed SMEs based on the distance to default (Abstract)

Zhenpeng Tang , Management School of Fuzhou University, Fujian, China 350002
pp. 799-803

Perspective service knowledge and technology transfer in IC firm (Abstract)

Yu-Shan Chen , Department of Business Administration, Asia University, Taiwan
Mark Hung , Department of Business Administration, Asia University, Taiwan
James K.C. Chen , Department of Business Administration, Asia University, Taiwan
pp. 804-809

Research on the development mode of Chinese cooperation-based rural scientific and Technological service organization (Abstract)

Mingyu Zhang , School of economics and management, Beijing Jiaotong University, China
Xiaoyu Li , Business Administration School, North China Electric Power University, Beijing, China
pp. 810-814

How do service employee's attitudes influence customer perception of service quality? (Abstract)

Wei-de Chun , School of Information Management, Chengdu University of Technology, 610059 China
Yong-zhong Jiang , School of Information Management, Chengdu University of Technology, 610059 China
Miao Miao , School of Foreign languages, Chengdu University of Technology, 610059 China
pp. 815-820

Theories and principles of designing lean service process (Abstract)

Jerry C. Wei , Mendoza College of Business, University of Notre Dame, Indiana 46556, USA
pp. 821-826

Inventory decisions for an assemble-to-order system with two ordering opportunities and multiple transportation modes (Abstract)

Ke Fu , Lingnan College, Sun Yat-sen University, Guangzhou 510275, China
pp. 827-830

Performance-only measurement of service quality: An empirical study in Chinese express industry (Abstract)

Miao Shengtao , School of Management, Zhejiang University, Hangzhou, China, 310058
Zhuo Jun , School of Management, Zhejiang University, Hangzhou, China, 310058
pp. 831-836

Bayesian technique framework for allocating demand risk between the public and private sector in PPP projects (Abstract)

Zhaoming Ren , School of Built Environment, University of Glamorgan, Pontypridd, CF37 1DL UK
Bing Li , School of Management, Xiamen University, China 361005
pp. 837-841

Founding family ownership and corporate tax-sheltering activities: Evidence from China (Abstract)

Lisheng Yu , Accounting Department Management School, Xiamen University, China
pp. 841-845

A survey on post-earnings announcement drift (PEAD) (Abstract)

Lisheng Yu , Accounting Department Management School, Xiamen University, China
pp. 846-851

A context-aware E-workflow composition based on fuzzy preferences evolutionary algorithm (Abstract)

Hongbin Sun , School of Electrical Engineering , Changchun Institute of Technology, 130012, China
Yongsheng Ding , College of Information Sciences and Technology, Donghua University, China
pp. 852-856

Study on the cooperative revenue allocation of modular production network (Abstract)

Qi Zong , NanChang HangKong University, China
Ben-hong Peng , NanChang HangKong University, China
pp. 857-861

Research on supply chain quality formation mechanism (Abstract)

Xiao Lin , Economy Management Department, Fujian University of Technology, CO350108 CHINA
pp. 862-864

Performance analysis of workflow instances (Abstract)

Zuoxian Nie , School of Information Science and Engineering, Central South University, Changsha, China
Shen Jun , School of Info-physics and Geomatics Engineering, Central South University, Changsha, China
Jian-cheng Liu , School of Information Science and Engineering, Central South University, Changsha, China
Xin-hua Jiang , School of Information Science and Engineering, Central South University, Changsha, China
pp. 865-869

Analysis on impacting factors of stability of supply chain cooperation relationship (Abstract)

Zhang zheng ya , Institute of Transportation, Wuhan Polytechnic University, China
Wang Lan , College of Economy and Management, Wuhan Polytechnic University, China
pp. 870-874

The dynamics of service exchange design in third party logistics services (Abstract)

Peng Ching Huai , Department of Marketing&Logistic, China University of Technology, Taiwan
pp. 875-878

An improvement on the basic Least Squares Support Vector Machine algorithm (Abstract)

Chen Bocheng , Graduate School at Shenzhen, Tsinghua University, 518055, China
Li Yingjie , Chinese University of HongKong, Shatian, China
pp. 879-882

A support vector machines method for tourist satisfaction degree evaluation (Abstract)

Wanqing Li , School of Economics and Management, Hebei University of Engineering, Handan, China
Wenqing Meng , School of Civil Engineering, Hebei University of Engineering, Handan, China
Shipeng Xu , School of Economics and Management, Hebei University of Engineering, Handan, China
pp. 883-887

Applying weighted association rules with the consideration of product item relevancy (Abstract)

Jashen Chen , Department of Business Administration, Yuan Ze University, Chungli, Taiwan 320
Liewean Cheng , Department of Information Management, Ta Hwa Institute of Technology, Hsinchu, Taiwan 307
Su-Chuan Chen , Graduate Institute of Business Administration, Yuan Ze University, Chungli, Taiwan 320
pp. 888-893

Research on e-Service quality, customer relational benefits and customer satisfaction (Abstract)

Fan Jun , School of Business Administration, Zhejiang Gongshang University, Hangzhou, CO 310018 China
pp. 894-899

Service-oriented or control-oriented management in venture capital: Multi-agent and multi-stage game analysis approach (Abstract)

Song Chen , School of Economics and Management, Tongji University, Shanghai, China
Yu Gu , School of Economics and Management, Tongji University, Shanghai, China
pp. 900-904

Research on sales quality system improvement based on FMEA (Abstract)

Rui Qiang , Education Center for Master of Business Administration, Fuzhou University., CO 350002 CHINA
pp. 905-909

Asymptotic optimal solutions for airline revenue management with cancelation and no-shows (Abstract)

Yongbo Xiao , Research Center for Contemporary Management, Key Research Institute of Humanities and Social Sciences at Universities, Department of Management Science and Engineering, School of E
pp. 916-920

Asymmetric pricing game in two-sided platforms (Abstract)

Yifan Dou , Management Science and Engineering, Tsinghua University, Beijing 100084, China
Yongbo Xiao , Management Science and Engineering, Tsinghua University, Beijing 100084, China
Jian Chen , Management Science and Engineering, Tsinghua University, Beijing 100084, China
pp. 921-926

Statistical process control techniques for service processes: a review (Abstract)

Yanfen Shang , Department of Industrial Engineering and Logistic Management in the Hong Kong University of Science and Technology, China
Fugee Tsung , Department of Industrial Engineering and Logistic Management in the Hong Kong University of Science and Technology, China
Xianghui Ning , Department of Industrial Engineering and Logistic Management in the Hong Kong University of Science and Technology, China
pp. 927-931

Data stream clustering and modeling using context-trees (Abstract)

Wei Jiang , Department of Industrial Engineering and Logistics Management at The Hong Kong University of Science and Technology, China
Pierre Brice , School of Systems and Enterprises at Stevens Institute of Technology, China
pp. 932-937

Integration of scheduling and routing for two-echelon supply chain system (Abstract)

Chia-Lin Lu , Institute of Industrial Management, Southern Taiwan University of Technology, 1 Nantai St., Yongkang City, Tainan County, Taiwan 710
Jen-Shiang Chen , Department of Business Administration, Far East University, 49 Junghua Road, Shinshr Shiang, Tainan, Taiwan 744, Republic of China
Jin-Shan Yang , Institute of Industrial Management, Southern Taiwan University of Technology, 1 Nantai St., Yongkang City, Tainan County, Taiwan 710
pp. 938-943

Research on propagation of trust and distrust by means of co-citation (Abstract)

Yan Li , Department of Management Science and Engineering, School of Economics and Management, Tsinghua University, Beijing, 100084, China
Yanfei Ren , Department of Management Science and Engineering, School of Economics and Management, Tsinghua University, Beijing, 100084, China
Yan Zhu , Department of Management Science and Engineering, School of Economics and Management, Tsinghua University, Beijing, 100084, China
pp. 943-948

A study on the undergraduate lifestyle and domestic travel behavior in China (Abstract)

Guo. Lin , School of Management, Xiamen University, 361005 China
Lin. Yi-jie , School of Management, Xiamen University, 361005 China
pp. 949-953

Service innovation: A business model perspective (Abstract)

Di Xu , School of Management, Xiamen University, China, 361005
pp. 954-958

Transform customer knowledge into company value (Abstract)

ShihChi Yang , Department of Industrial and Information Management, National Cheng Kung University, Tainan, Taiwan
ChiaWen Chen , Department of Industrial and Information Management, National Cheng Kung University, Tainan, Taiwan
JrJung Lyu , Department of Industrial and Information Management, National Cheng Kung University, Tainan, Taiwan
pp. 959-964

Author index (Abstract)

pp. 965-967
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