The Community for Technology Leaders
International Conference on Services Systems and Services Management (2005)
Chongquing, China
June 13, 2005 to June 15, 2005
ISBN: 0-7803-8971-9
TABLE OF CONTENTS
Papers

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Contents (PDF)

pp. viii-xxiii

Homeland security services system: critical decision issues (Abstract)

J.M. Tien , Rensselaer Polytech. Inst., Troy, NY, USA
pp. 1-6 Vol. 1

Analysis of market power of oligopolistic generators (Abstract)

null Hongyan Liu , North China Electr. Power Univ., Baoding, China
null Feng Kong , North China Electr. Power Univ., Baoding, China
pp. 7-10 Vol. 1

Analysis on effect of overconfidence on principal-agent contract (Abstract)

null Qi'an Chen , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
null Xiutai Yang , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
pp. 11-14 Vol. 1

Collaborative standards development and adoption with network externalities (Abstract)

M. Xia , Dept. of Bus. Adm., Illinois Univ., Champaign, IL, USA
K. Zhao , Dept. of Bus. Adm., Illinois Univ., Champaign, IL, USA
M.J. Shaw , Dept. of Bus. Adm., Illinois Univ., Champaign, IL, USA
pp. 15-18 Vol. 1

Comparative study of obtaining competitive advantage from information technology (Abstract)

null Zhang Song , Sch. of Manage., Fudan Univ., Shanghai, China
null Huang Li-hua , Sch. of Manage., Fudan Univ., Shanghai, China
pp. 19-23 Vol. 1

Connecting business value and strategy: using balanced scorecard (Abstract)

null Zhizhong Chen , Sch. of Econ.&Manage., Tsinghua Univ., Beijing, China
pp. 24-27 Vol. 1

Empirical study on ordinal strategic risk and return with behavioral finance (Abstract)

null Naiding Yang , Sch. of Manage., Northwestern Polytech. Univ., Xi'an, China
null Zhiming Zhu , Sch. of Manage., Northwestern Polytech. Univ., Xi'an, China
null Jijiao Jiang , Sch. of Manage., Northwestern Polytech. Univ., Xi'an, China
pp. 28-33 Vol. 1

Foreign direct investment and technological progress (Abstract)

null Su Su , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
null Juan Deng , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
pp. 34-37 Vol. 1

Innovation and the economic sectors (Abstract)

D. Berg , Lally Sch. of Manage., Rensselaer Polytech. Inst., Troy, NY, USA
pp. 38-40 Vol. 1

New dimensions of competitiveness of UK Electronic Manufacturing Service (EMS) Providers (Abstract)

M. Gregory , Center for Int. Manuf., Cambridge Univ., UK
Y. Shi , Center for Int. Manuf., Cambridge Univ., UK
R. Li , Center for Int. Manuf., Cambridge Univ., UK
pp. 41-46 Vol. 1

New strategic mode: strategic ecology management (Abstract)

null Rui Zhang , Dept. of Econ.&Manage., Chongqing Western Univ., China
pp. 47-51 Vol. 1

Service pricing, agent efficiency and membership commitment in mixed duopsonies (Abstract)

null Guowei Zhu , Sch. of Manage., Shanghai Jiao Tong Univ., China
null Jun Huang , Sch. of Manage., Shanghai Jiao Tong Univ., China
null Haiying Gu , Sch. of Manage., Shanghai Jiao Tong Univ., China
pp. 52-56 Vol. 1

Strategy for promoting service quality of B2C enterprise in e-business (Abstract)

null Guanglin Tang , Coll. of Econ.&Bus. Admin., Chongqing Univ., China
null Weidong Meng , Coll. of Econ.&Bus. Admin., Chongqing Univ., China
null Ouyang Qi , Coll. of Econ.&Bus. Admin., Chongqing Univ., China
pp. 57-59 Vol. 1

The Law of Requisite Variety applied to corporate governance issues (Abstract)

G.D. Donleavy , Fac. of Bus. Admin., Univ. of Macau, Taipa, China
pp. 63-68 Vol. 1

Applying the analytic hierarchy process to the evaluation of customer-oriented success factors in mobile commerce (Abstract)

null Chong-Sun Hwang , Dept. of Comput. Sci.&Eng., Korea Univ., Seoul, South Korea
null Jongwan Kim , Dept. of Comput. Sci.&Eng., Korea Univ., Seoul, South Korea
pp. 69-74 Vol. 1

Employee job performance: an exchange view (Abstract)

null Yi Han , Sch. of Manage., Huazhong Univ. of Sci.&Technol., Wuhan, China
null Jianqiao Liao , Sch. of Manage., Huazhong Univ. of Sci.&Technol., Wuhan, China
pp. 75-79 Vol. 1

Evaluation of service-oriented IT management in practice (Abstract)

A. Hochstein , Inst. for Inf. Manage., Univ. of St. Gallen, Switzerland
R. Zarnekow , Inst. for Inf. Manage., Univ. of St. Gallen, Switzerland
W. Brenner , Inst. for Inf. Manage., Univ. of St. Gallen, Switzerland
pp. 80-84 Vol. 1

Measuring integrated supply chain performance (Abstract)

null Liwen Wu , Manage. Sch., Dalian Univ. of Technol., China
null Yutao Song , Manage. Sch., Dalian Univ. of Technol., China
pp. 91-96 Vol. 1

Modeling retail performance using consumer panel data: a Shanghai case study (Abstract)

M.D. Uncles , Sch. of Marketing, New South Wales Univ., Sydney, NSW, Australia
S. Huang , Sch. of Marketing, New South Wales Univ., Sydney, NSW, Australia
S. Kwok , Sch. of Marketing, New South Wales Univ., Sydney, NSW, Australia
pp. 97-101 Vol. 1

Service performance analysis on SIP powered multimedia networks (Abstract)

null Jiann-Gwo Doong , Dept. of Inf. Manage., China Inst. of Technol., Taipei, Taiwan
pp. 102-105 Vol. 1

Study on evaluation of the performance of workflow interoperability system (Abstract)

null Linyan Sun , Sch. of Manage., Xi'an Jiaotong Univ., China
null Xuesong Guo , Sch. of Manage., Xi'an Jiaotong Univ., China
null Bei Wang , Sch. of Manage., Xi'an Jiaotong Univ., China
pp. 106-110 Vol. 1

The development of IT evaluation theoretical studies (Abstract)

null Lihua Huang , Manage. Sch., Fudan Univ., Shanghai, China
null Lu Xianghua , Manage. Sch., Fudan Univ., Shanghai, China
pp. 111-116 Vol. 1

Behavior change tactics of the social marketing (Abstract)

null Shukai Liang , Instn. of Ind. Eng., Chongqing Univ., China
null Xiaohui Chen , Instn. of Ind. Eng., Chongqing Univ., China
pp. 117-120 Vol. 1

Construction and application of cross-selling model of retail bank in China (Abstract)

null Jie Chen , Shanghai Jiao Tong Univ., China
null Wei Lv , Shanghai Jiao Tong Univ., China
pp. 121-125 Vol. 1

Evaluating customer lifetime value for customer recommendation (Abstract)

null Lu Liu , Sch. of Econ.&Manage., BeiHang Univ., Beijing, China
null Jing Li , Sch. of Econ.&Manage., BeiHang Univ., Beijing, China
null Lihua Wu , Sch. of Econ.&Manage., BeiHang Univ., Beijing, China
pp. 138-143 Vol. 1

Impact of organization-service provider-customer relationships on the display of positive emotions (Abstract)

Z.H. Hu , Dept. of Manage.&Organ., Nat. Univ. of Singapore, Singapore
pp. 163-168 Vol. 1

Implementing customer relationship management in mass customized business (Abstract)

null Yunfeng Wang , Sch. of Manage., Hebei Univ. of Technol., Tianjin, China
null Pu Liu , Sch. of Manage., Hebei Univ. of Technol., Tianjin, China
pp. 169-172 Vol. 1

Reciprocity factors in relationship marketing (Abstract)

null Zhanbing Huang , Sch. of Manage., Xi'an Jiaotong Univ., China
null Difang Wan , Sch. of Manage., Xi'an Jiaotong Univ., China
pp. 173-179 Vol. 1

Service failure and trust: the roles of benevolence, competence, and culture (Abstract)

M.K. Hui , Dept. of Marketing, Chinese Univ. of Hong Kong, Shatin, China
A.Y. Sit , Dept. of Marketing, Chinese Univ. of Hong Kong, Shatin, China
pp. 180-182 Vol. 1

Service marketing researches of China in the past 10 years: brief review and future research directions (Abstract)

null Tao Lv , Sch. of Manage., China Univ. of Mining&Technol., Xuzhou, China
null Rui Nie , Sch. of Manage., China Univ. of Mining&Technol., Xuzhou, China
pp. 183-187 Vol. 1

Study on the customer relationship management and its application in Chinese hospital (Abstract)

null Qiang Su , Dept. of Ind. Eng.&Manage., Shanghai Jiao Tong Univ., China
null Xiaoyun Yao , Dept. of Ind. Eng.&Manage., Shanghai Jiao Tong Univ., China
null Xuan Li , Dept. of Ind. Eng.&Manage., Shanghai Jiao Tong Univ., China
pp. 188-192 Vol. 1

The analysis of customer value dimensions' difference of the bank's interacting channel (Abstract)

null Yuanyuan Qian , Manage. Dept., Xi'an Jiaotong Univ., Shannxi, China
null Liangliang Cui , Manage. Dept., Xi'an Jiaotong Univ., Shannxi, China
null Jiang Li , Manage. Dept., Xi'an Jiaotong Univ., Shannxi, China
null Yinghong Wan , Manage. Dept., Xi'an Jiaotong Univ., Shannxi, China
pp. 193-198 Vol. 1

The application of benchmarking in China airlines to improve customer satisfaction (Abstract)

null Xinhui Ren , Manage. Dept., Civil Aviation Univ. of China, Tianjin, China
pp. 199-203 Vol. 1

The key factors influence customer purchase decision on retail Web site (Abstract)

null Jing Ma , Coll. of Econ.&Manage., Nanjing Univ. of Aeronaut.&Astronaut., China
null Qu Li , Coll. of Econ.&Manage., Nanjing Univ. of Aeronaut.&Astronaut., China
pp. 223-226 Vol. 1

The research of customer loss question of logistics enterprise based on the data mining (Abstract)

null Shouwen Ji , Transp. Sch. of Beijing, Jiao Tong Univ., Shanghai, China
null Jiajuan Chen , Transp. Sch. of Beijing, Jiao Tong Univ., Shanghai, China
null Yunpeng Wang , Transp. Sch. of Beijing, Jiao Tong Univ., Shanghai, China
pp. 227-229 Vol. 1

The study on the two characters in a kind of Markov chain's CRM model (Abstract)

null Bocheng Chen , Sch. of Econ.&Manage., Tsinghua Univ., Beijing, China
pp. 230-232 Vol. 1

The variables of effecting customer loyalty in Chinese online game market (Abstract)

null Yong Xiang , Sch. of Bus. Adm., Kyung Hee Univ., Seoul, South Korea
pp. 233-236 Vol. 1

Understanding the diffusion rate of new products through a simple customer behavior model (Abstract)

D. Krob , Lab. d'Informatique de Ecole Polytechnique, CNRS, Palaiseau, France
pp. 237-243 Vol. 1

Web page viewing behavior of users: an eye-tracking study (Abstract)

null Qian Li , Human Factor Lab., Xi'an Jiaotong Univ., China
pp. 244-249 Vol. 1

Why consumer characteristics have an impact on attitude (Abstract)

S. Sander , Oslo Sch. of Manage., Norway
pp. 250-253 Vol. 1

A hybrid optimization model for hotel yield management (Abstract)

null Chanyuan Liu , Coll. of Manage., Huazhong Univ. of Sci.&Technol., China
pp. 259-262 Vol. 1

A Lagrangian relaxation approach for solving short-term air traffic flow management model (Abstract)

null Deguang Cui , Dept. of Autom., Tsinghua Univ., Beijing, China
null Rui Geng , Dept. of Autom., Tsinghua Univ., Beijing, China
null Peng Chen , Dept. of Autom., Tsinghua Univ., Beijing, China
null Guang Xiao , Dept. of Autom., Tsinghua Univ., Beijing, China
pp. 263-268 Vol. 1

A means of business processing reengineering for the supply chain of service systems (Abstract)

null Na Wang , Bus. Sch. of Nankai Univ., Tianjin, China
null Jianyuan Yan , Bus. Sch. of Nankai Univ., Tianjin, China
pp. 269-273 Vol. 1

A membership function solution to multiple-server fuzzy queues (Abstract)

null Shu Wang , Sch. of Inf. Sci.&Eng., Northeastern Univ., Shenyang, China
null Dingwei Wang , Sch. of Inf. Sci.&Eng., Northeastern Univ., Shenyang, China
pp. 274-277 Vol. 1

A multi-location inventory system with transshipments and its heuristic algorithm (Abstract)

null Jianwen Luo , Sch. of Manage., Shanghai Jiao Tong Univ., China
pp. 278-281 Vol. 1

A research on reciprocity mechanism among tourism enterprises based on shared service management (Abstract)

null Difang Wan , Sch. of Manage., Xi'an Jiaotong Univ., China
null Xuecheng Liang , Sch. of Manage., Xi'an Jiaotong Univ., China
pp. 282-286 Vol. 1

A simple decision rule for products substitution (Abstract)

null Shuo Huang , Sch. of Econ.&Manage., Tsinghua Univ., Beijing, China
pp. 287-290 Vol. 1

A two-level distribution network design based on inventory cost optimization (Abstract)

null Xiaoming Sun , Dept. of Ind. Eng., Shanghai Jiao Tong Univ., China
null Xuefeng Wang , Dept. of Ind. Eng., Shanghai Jiao Tong Univ., China
pp. 291-296 Vol. 1

Cargo mix and shipment planning problem with uncertainty (Abstract)

C. Cao , Bus. Sch., Nat. Univ. of Singapore, Singapore
H. Ye , Bus. Sch., Nat. Univ. of Singapore, Singapore
J.S.K. Ang , Bus. Sch., Nat. Univ. of Singapore, Singapore
pp. 305-310 Vol. 1

Characteristic analysis of dissipative structure in logistics system and establishment of entropy differentiation model (Abstract)

null Youqi Cao , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
null Lue Lin , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
pp. 311-314 Vol. 1

Customer service and distribution center location (Abstract)

null Jiazhen Huo , Sch. of Econ.&Manage., Tongji Univ., Shanghai, China
null Yanxia Zhang , Sch. of Econ.&Manage., Tongji Univ., Shanghai, China
pp. 315-317 Vol. 1

Dynamic lot sizing models with bounded inventory and backlogging (Abstract)

F. Chu , Univ. de Technologie de Troyes, France
null Chengbin Chu , Univ. de Technologie de Troyes, France
pp. 318-322 Vol. 1

Dynamic pricing decision analysis for parallel flights in competitive markets (Abstract)

null Li Luo , Service Manage. Inst., Sichuan Univ., Chengdu, China
pp. 323-327 Vol. 1

Empirical analysis of urban management and public services in Chinese cities (Abstract)

null Xiaobo Wu , Coll. of Manage., Zhejiang Univ., Hangzhou, China
null Yongyi Shou , Coll. of Manage., Zhejiang Univ., Hangzhou, China
null Ying Ying , Coll. of Manage., Zhejiang Univ., Hangzhou, China
pp. 328-331 Vol. 1

Evaluation of reliability of distribution service (Abstract)

null Jie Wu , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
null Xumei Zhang , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
pp. 332-334 Vol. 1

Extending product family approach to support services (Abstract)

null Wenlei Zhang , Shenyang Inst. of Autom., Chinese Acad. of Sci., Liaoning, China
pp. 335-339 Vol. 1

Interface management in enterprises (Abstract)

null Zhizhong Peng , Sch. of Bus.&Adm., Shandong Univ., Jinan, China
null Meng Li , Sch. of Bus.&Adm., Shandong Univ., Jinan, China
pp. 344-346 Vol. 1

Inventory management for depreciating items with stochastic demand (Abstract)

null Zhangjun Liao , Sch. of Econ.&Manage., Tsinghua Univ., Beijing, China
null Qun Xie , Sch. of Econ.&Manage., Tsinghua Univ., Beijing, China
pp. 347-351 Vol. 1

Inventory management in reverse logistics: a survey (Abstract)

null Ying Dong , Key Lab. of Process Ind. Autom. of MOE, Northeastern Univ., Shenyang, China
pp. 352-356 Vol. 1

Lagrange relaxation decomposition for synchronized production and transportation planning with flexible vehicles (Abstract)

null Jiafu Tang , Key Lab. of Process Ind. Autom. of MOE, Northeastern Univ., Shenyang, China
pp. 357-361 Vol. 1

Location-routing model of hazardous materials distribution system based on risk bottleneck (Abstract)

null Min Zhang , Sch. of Manage., Huazhong Univ. of Sci.&Technol., Wuhan, China
null Yunfeng Ma , Sch. of Manage., Huazhong Univ. of Sci.&Technol., Wuhan, China
pp. 362-368 Vol. 1

Logistics service process re-engineering for mass customization (Abstract)

null Qilan Zhao , Sch. of Econ.&Manage., Beijing Jiao Tong Univ., China
null Huiping Ding , Sch. of Econ.&Manage., Beijing Jiao Tong Univ., China
pp. 369-374 Vol. 1

Lower and upper bounds for single machine problem with sequence dependent setup to minimize maximum tardiness (Abstract)

null Xiaochuan Luo , Key Lab. of Process Ind. Autom., Northeastern Univ., Shenyang, China
null Zhen Liu , Key Lab. of Process Ind. Autom., Northeastern Univ., Shenyang, China
null Rongxia Qu , Key Lab. of Process Ind. Autom., Northeastern Univ., Shenyang, China
null Chengen Wang , Key Lab. of Process Ind. Autom., Northeastern Univ., Shenyang, China
null Qilin Shu , Key Lab. of Process Ind. Autom., Northeastern Univ., Shenyang, China
pp. 375-378 Vol. 1

Optimal model of anti-dumping duty rate under Cournot competition between similar products (Abstract)

null Genyuan Zhong , Aetna Sch. of Manage., Jiao Tong Univ., Shanghai, China
null Jianwen Luo , Aetna Sch. of Manage., Jiao Tong Univ., Shanghai, China
null Yuan Xu , Aetna Sch. of Manage., Jiao Tong Univ., Shanghai, China
pp. 385-386 Vol. 1

Prediction of the intention of purchase of the user surfing on the Web using hidden Markov model (Abstract)

null I-Han Chiu , Dept. of Manage. of Inf. Syst., Nat. Chung-Cheng Univ., Chai-Yi, Taiwan
null Fan Wu , Dept. of Manage. of Inf. Syst., Nat. Chung-Cheng Univ., Chai-Yi, Taiwan
null Jiunn-Rong Lin , Dept. of Manage. of Inf. Syst., Nat. Chung-Cheng Univ., Chai-Yi, Taiwan
pp. 387-390 Vol. 1

Research of import iron ore logistics system based on the minimum cost theory (Abstract)

null Jidong Sha , Transp. Manage. Coll., Dalian Maritime Univ., China
null Mingming Fu , Transp. Manage. Coll., Dalian Maritime Univ., China
null Jing Lu , Transp. Manage. Coll., Dalian Maritime Univ., China
pp. 391-396 Vol. 1

Research on algorithm of design object decomposition in product develop chain (Abstract)

null Xianghua Wang , Bus. Adm. Sch., South China Univ. of Technol., Guangzhou, China
null Yuehua Guo , Bus. Adm. Sch., South China Univ. of Technol., Guangzhou, China
pp. 397-401 Vol. 1

Research on logistics distribution center location model and evaluation under electronic commerce (Abstract)

null Xiaobo Wang , Sch. of Manage., Harbin Inst. of Technol., China
null Jinying Sun , Sch. of Manage., Harbin Inst. of Technol., China
null Yijun Li , Sch. of Manage., Harbin Inst. of Technol., China
pp. 402-406 Vol. 1

Research on the economy effect of logistics network organization (Abstract)

null Jie Xu , Sch. of Econ.&Manage., Beijing Jiaotong Univ., China
null Songdong Ju , Sch. of Econ.&Manage., Beijing Jiaotong Univ., China
pp. 407-410 Vol. 1

Research on the orientation of Tianjin's logistics industry in economic circle around Bo Sea (Abstract)

null Li Li , Manage. Sch., Hebei Inst. of Technol., Tianjin, China
null Chen Jingwu , Manage. Sch., Hebei Inst. of Technol., Tianjin, China
null Wan Jie , Manage. Sch., Hebei Inst. of Technol., Tianjin, China
pp. 411-416 Vol. 1

Study on enterprise operation model of time-based competition (Abstract)

null Rongqiu Chen , Manage. Sch., Huazhong Univ. of Sci.&Technol., Hubei, China
null Tao Wu , Manage. Sch., Huazhong Univ. of Sci.&Technol., Hubei, China
pp. 422-425 Vol. 1

Study on process capability indices (PCI) for mass customization (Abstract)

null Lijuang He , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
null Caixia Li , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
null Benbo Li , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
null Yue Liu , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
pp. 426-428 Vol. 1

Study on service profit chain: review and prospect (Abstract)

null Xinyan Liu , Sch. of Manage., Zhongnan Univ. of Finance&Law, Hubei, China
pp. 429-434 Vol. 1

The analysis of correlation between logistics and GDP (Abstract)

null Qilan Zhao , Sch. of Econ.&Manage., Beijing JiaoTong Univ., China
null Huiping Ding , Sch. of Econ.&Manage., Beijing JiaoTong Univ., China
pp. 435-439 Vol. 1

The determinants of timeliness of company's financial reporting service: evidence from China (Abstract)

null QingHua Wu , Manage. Sch., Xi'an Jiaotong Univ., China
null PingXin Wang , Manage. Sch., Xi'an Jiaotong Univ., China
pp. 440-444 Vol. 1

The model of Internet marketing program considering 2Is (Abstract)

null Ge Gao , Sch. of Manage., Jilin Univ., Changchun, China
null Zhengliang Xu , Sch. of Manage., Jilin Univ., Changchun, China
null Tianyong Wang , Sch. of Manage., Jilin Univ., Changchun, China
pp. 451-456 Vol. 1

The optimal ordering policy for a short-life-cycle product under Bayesian updating (Abstract)

null Bin Liu , Coll. of Econ.&Manage., Nanjing Univ. of Aeronaut.&Astronaut., China
pp. 457-462 Vol. 1

The problems of the outstanding claims reserve and the IBNR claims reserve - a queuing model method (Abstract)

null Yan Liu , Sch. of Manage., Univ. of Electron. Sci.&Technol., Chengdu, China
pp. 463-466 Vol. 1

Three unequal period inventory models with cost changes (Abstract)

null Genyuan Zhong , Sch. of Manage., Shanghai Jiao Tong Univ., China
null Jianwen Luo , Sch. of Manage., Shanghai Jiao Tong Univ., China
pp. 467-469 Vol. 1

A framework for e-business quality modeling based on process interaction (Abstract)

null Qin Su , Sch. of Manage., Xi'an Jiaotong Univ., China
null Zhao Li , Sch. of Manage., Xi'an Jiaotong Univ., China
pp. 476-481 Vol. 1

A study on managing the gaps of hotel service quality expectations (Abstract)

null Yuanhao Qin , Sch. of Tourism, Culture&History, Southwest China Normal Univ., Chongqing, China
pp. 482-485 Vol. 1

Advanced manufacturing technology, quality of product and level of performance: empirical evidence from Chongqing (Abstract)

null Junfeng Li , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
null Yong Long , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
pp. 486-490 Vol. 1

Analyzing the impact of operation strategies on quality management in selected enterprises of electronic equipment manufacturing industry (Abstract)

null Xiao-Hong Chen , Bus. Sch., Central South Univ., Changsha, China
null Zejing Zhang , Bus. Sch., Central South Univ., Changsha, China
null Ke Zhao , Bus. Sch., Central South Univ., Changsha, China
pp. 491-496 Vol. 1

Benchmarking service quality from the inside and outside of a service organization by group decision-making (Abstract)

null Jidi Zhao , Inst. of Syst. Eng., Shanghai Jiao Tong Univ., China
null Huizhang Shen , Inst. of Syst. Eng., Shanghai Jiao Tong Univ., China
null Huanchen Wang , Inst. of Syst. Eng., Shanghai Jiao Tong Univ., China
null Ying Peng , Inst. of Syst. Eng., Shanghai Jiao Tong Univ., China
pp. 502-507 Vol. 1

Customer's perceived service quality of Internet retailing (Abstract)

null Naiyi Ye , Sch. of Econ.&Manage., Jiao Tong Univ., Chengdu, China
null Jianmin Jia , Sch. of Econ.&Manage., Jiao Tong Univ., Chengdu, China
pp. 514-519 Vol. 1

Defining and measuring quality in public areas (Abstract)

null Guowei Zhu , Manage. Sch., Shanghai Jiao Tong Univ., China
pp. 520-523 Vol. 1

Information technology, service productivity and service quality - the application of information technology based on a company-customer opening production system (Abstract)

null Kun Yang , Service Manage. Res. Center, Nankai Univ., Tianjin, China
null Jincheng Zhang , Service Manage. Res. Center, Nankai Univ., Tianjin, China
pp. 524-528 Vol. 1

Integrated TRIZ and Six Sigma theories for service/process innovation (Abstract)

null Xinjun Zhao , Sch. of Mech. Eng.&Autom., Northeast Univ., Shenyang, China
pp. 529-532 Vol. 1

Service quality of travel agents: the case of travel agents in China (Abstract)

null Huiming Zhu , Sch. of stat., Hunan Univ., Changsha, China
pp. 533-537 Vol. 1

Study on scheme of agent compensation and quality of service (Abstract)

null Huanchen Wang , Aetna Sch. of Manage., Shanghai Jiao Tong Univ., China
null Hongchao Liu , Aetna Sch. of Manage., Shanghai Jiao Tong Univ., China
pp. 538-542 Vol. 1

The effects of service quality management practices on customer satisfaction (Abstract)

null Liyin Jin , Dept. of Bus. Adm., Paichai Univ., Taejeon, South Korea
pp. 549-553 Vol. 1

A system for predicting the run-time behavior of Web services (Abstract)

E. Ambrosi , Comput. Sci. Dept., Florence Univ., Italy
pp. 554-559 Vol. 1

A Web services community model for services provisioning (Abstract)

null Zongwei Luo , E-Bus. Technol. Inst., Hong Kong Univ., China
pp. 560-565 Vol. 1

Adding semantic support to Web services in distribution logistics (Abstract)

null Haoxiang Xia , Inst. of Syst. Eng., Dalian Univ. of Technol., China
null Yuying Wang , Inst. of Syst. Eng., Dalian Univ. of Technol., China
pp. 566-572 Vol. 1

An active ontology-based blackboard architecture for Web service interoperability (Abstract)

C. Vassilakis , Dept. of Comput. Sci.&Technol., Univ. of Peloponnese, Greece
G. Lepouras , Dept. of Comput. Sci.&Technol., Univ. of Peloponnese, Greece
D. Theotokis , Dept. of Comput. Sci.&Technol., Univ. of Peloponnese, Greece
A. Sotiropoulou , Dept. of Comput. Sci.&Technol., Univ. of Peloponnese, Greece
pp. 573-578 Vol. 1

Approaches to identify and develop Web services as instance of SOA architecture (Abstract)

N. Al-Rawahi , Dept. of Comput. Sci., Al-Khoud, Oman
pp. 579-584 Vol. 1

Toward global Internet services to defend against DDoS by dynamic possibility-based packets marking trace back (Abstract)

null Wei Ren , Sch. of Inf., Zhongnan Univ. of Econ.&Law, Wuhan, China
pp. 589-592 Vol. 1

Upgrade ERP from C/S to B/S based on Web service (Abstract)

null Lifang Peng , Manage. Sch., Xiamen Univ., China
null Weihong Li , Manage. Sch., Xiamen Univ., China
pp. 593-597 Vol. 1

Web services and virtual communities (Abstract)

null Qingyu Zhang , Dept. of Comput.&Inf. Technol., Arkansas State Univ., AR, USA
M. Cao , Dept. of Comput.&Inf. Technol., Arkansas State Univ., AR, USA
pp. 598-601 Vol. 1

A new model for ERP assisted partnership development in outsourcing (Abstract)

S.F. Wong , FST, Univ. of Macau, China
pp. 602-607 Vol. 1

A partner selection method based on risk evaluation in virtual enterprises (Abstract)

null Chen Jian , Sch. of Econ.&Manage., Tsinghua Univ., Beijing, China
null Huang Hexin , Sch. of Econ.&Manage., Tsinghua Univ., Beijing, China
pp. 608-612 Vol. 1

A study on profit allocation model based on integrated supply (Abstract)

null Haifang Cheng , Coll. of Manage., Huazhong Univ. of Sci.&Technol., China
pp. 613-616 Vol. 1

An integrated method for supplier selection in SCM (Abstract)

null Jiaguo Liu , Sch. of Manage., Harbin Inst. of Technol., China
null Chong Wu , Sch. of Manage., Harbin Inst. of Technol., China
pp. 617-620 Vol. 1

An optimization model for distribution network design with uncertain customer demands and production capacity (Abstract)

null Xiaoyuan Huang , Sch. of Bus. Adm., Northeastern Univ., Shenyang, China
null Xiaoyu Zhao , Sch. of Bus. Adm., Northeastern Univ., Shenyang, China
pp. 621-625 Vol. 1

Analysis of extra cost for small suppliers under VMI condition (Abstract)

null Xiang Huang , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
null Ying Xiong , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
null Lue Lin , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
pp. 626-629 Vol. 1

Analyzing cause of supply chain competitive advantage based on price transferring mechanism between partners (Abstract)

null Shihai Du , Sch. of Econ.&Manage., Beijing JiaoTong Univ., China
null Huiping Ding , Sch. of Econ.&Manage., Beijing JiaoTong Univ., China
null Wensheng Jiang , Sch. of Econ.&Manage., Beijing JiaoTong Univ., China
pp. 630-634 Vol. 1

Competitive decentralized distribution channels with the move sequence (Abstract)

null Yu Qian , Sch. of Manage., Univ. of Electron. Sci.&Technol. of China, Chengdu, China
pp. 635-639 Vol. 1

Differentiated products combination pricing strategy in supply chain (Abstract)

null Fengsheng Tu , Coll. of Inf. Tech. Sci., Nankai Univ., Tianjin, China
null Yong Luo , Coll. of Inf. Tech. Sci., Nankai Univ., Tianjin, China
pp. 640-646 Vol. 1

Fuzzy integration method of synthetic evaluation for supplier (Abstract)

null Qiang Zhang , Sch. of Manage.&Econ., Beijing Inst. of Technol., China
null Zhao Wang , Sch. of Manage.&Econ., Beijing Inst. of Technol., China
pp. 647-650 Vol. 1
Papers

Information sharing with scarce goods in Cournot retailers (Abstract)

null Le Miao , Sch. of Econ.&Manage., Tsinghua Univ., Beijing, China
null Jian Chen , Sch. of Econ.&Manage., Tsinghua Univ., Beijing, China
pp. 654-658 Vol. 1

Market-driven value delivery systems - a case study (Abstract)

null Guojun Ji , Sch. of Manage., Xiamen Univ., China
pp. 659-664 Vol. 1

Marketing strategy of price competition and product differentiation in duopoly enterprises with asymmetric information (Abstract)

null Liqun Gao , Key Lab. of Process Ind. Autom., Minist. of Educ., Shenyang, China
null Yanchun Liu , Key Lab. of Process Ind. Autom., Minist. of Educ., Shenyang, China
pp. 665-668 Vol. 1

Measuring supply chain flexibility and selecting supplier based on supply contract (Abstract)

null Yang Peng , Dept. of Logistics Manage.&Eng., Zhejiang Gongshang Univ., Hangzhou, China
pp. 669-673 Vol. 1

Military supply chain integration (Abstract)

null Li Li , Sch. of Manage., Univ. of Electron. Sci.&Technol. of China, Chengdu, China
null Hong Chen , Sch. of Manage., Univ. of Electron. Sci.&Technol. of China, Chengdu, China
null Qiuxun Xu , Sch. of Manage., Univ. of Electron. Sci.&Technol. of China, Chengdu, China
null Jinfa Wang , Sch. of Manage., Univ. of Electron. Sci.&Technol. of China, Chengdu, China
pp. 674-679 Vol. 1

Optimal order policies for supply chain with options contracts (Abstract)

null Xu Chen , Sch. of Manage., Univ. of Electron. Sci.&Technol. of China, Chengdu, China
pp. 680-683 Vol. 1

Price-adjusting contract in supply chain with asymmetric information (Abstract)

null Shaohua Lu , Manage. Sch., Wuhan Univ. of Technol., China
pp. 684-686 Vol. 1

Quantitative analysis about the bullwhip effect in supply chain with multi-distribute center (Abstract)

null Xiaoyuan Huang , Sch. of Bus.&Manage., Northeastern Univ., Shenyang, China
null Zhen Lu , Sch. of Bus.&Manage., Northeastern Univ., Shenyang, China
pp. 692-695 Vol. 1

Research on supply chain coordination under different risk attitude portfolios of the agents (Abstract)

null Deli Yang , Sch. of Manage., Dalian Univ. of Technol., China
null Qiong Guo , Sch. of Manage., Dalian Univ. of Technol., China
pp. 696-699 Vol. 1

Research on the improved algorithm of collaboration-supply in supply chain (Abstract)

null Suicheng Li , Sch. of Bus. Adm., Xi'an Univ. of Technol., China
null Hongying Yin , Sch. of Bus. Adm., Xi'an Univ. of Technol., China
pp. 700-702 Vol. 1

Robust management for equilibrium stabilization in two-firms advertising game (Abstract)

null Boe-shong Hong , Mech. Dept., Nat. Chung Cheng Univ., Chia, Taiwan
pp. 703-707 Vol. 1

Supply chain contract under product cost disruption (Abstract)

null Caihong Sun , Sch. of Econ.&Manage., Chongqing Technol.&Bus. Univ., China
pp. 708-711 Vol. 1

Supply chain coordination under demand disruptions with quantity discount contract (Abstract)

null Hui Yu , Sch. of Econ.&Manage., Tsinghua Univ., Beijing, China
null Jian Chen , Sch. of Econ.&Manage., Tsinghua Univ., Beijing, China
pp. 712-715 Vol. 1

The method integration model for partner selection in the virtual enterprise (Abstract)

null Chunyan Dai , Coll. of Econ. Bus. Adm., Chongqing Univ., China
pp. 716-720 Vol. 1

Vendor selection in supply chain system: an approach using fuzzy decision and AHP (Abstract)

null Mei-xian Jiang , Coll. of Mechatronics Eng., Zhejiang Univ. of Technol., Hangzhou, China
null Ding-zhong Feng , Coll. of Mechatronics Eng., Zhejiang Univ. of Technol., Hangzhou, China
null Lei-lei Chen , Coll. of Mechatronics Eng., Zhejiang Univ. of Technol., Hangzhou, China
pp. 721-725 Vol. 1

A computational trust model for C2C auctions (Abstract)

null Wei Zhang , Sch. of Econ.&Manage., BeiHang Univ., Beijing, China
null Lu Liu , Sch. of Econ.&Manage., BeiHang Univ., Beijing, China
null Yarichun Zhu , Sch. of Econ.&Manage., BeiHang Univ., Beijing, China
pp. 726-729 Vol. 1

A framework for e-commerce data exchange service of B2B and B2C with XML embedded documents (Abstract)

null Xiaolin Lu , Coll. of Inf. Technol., Zhejiang Univ. of Finance&Econ., Hangzhou, China
pp. 735-739 Vol. 1

A framework for enterprise architecture effectiveness (Abstract)

T. Kamogawa , SAP Japan Co.,Ltd, Tokyo, Japan
pp. 740-745 Vol. 1

A game analysis on establish of trust in e-commerce (Abstract)

null Kaihong Xiao , Sch. Manage., Henan Univ. of Technol., Zhengzhou, China
null Mingxia Wei , Sch. Manage., Henan Univ. of Technol., Zhengzhou, China
pp. 751-755 Vol. 1

A research on cross-cultural e-marketing in China (Abstract)

null Jianren Shi , College of Econ.&Manage., Dalian Maritime Univ., China
null Ning Li , College of Econ.&Manage., Dalian Maritime Univ., China
null Dongsheng Zhou , College of Econ.&Manage., Dalian Maritime Univ., China
null Qiang Xue , College of Econ.&Manage., Dalian Maritime Univ., China
pp. 756-758 Vol. 1

A study on fuzzy bid-evaluating model (Abstract)

null Zhiduan Xu , Sch. of Manage., Xiamen Univ., China
pp. 759-761 Vol. 1

E-commerce in Indonesian SMEs: towards a research model of Web site success (Abstract)

V. Pujani , Graduate Coll. of Manage., Southern Cross Univ., Australia
null Jun Xu , Graduate Coll. of Manage., Southern Cross Univ., Australia
pp. 762-767 Vol. 1

Electronic commerce for Malaysian Electronics SMIs: a comparison of three Vertical Hub models (Abstract)

J. Xu , Graduate Coll. of Manage., Southern Cross Univ., Australia
B. Ritchie , Graduate Coll. of Manage., Southern Cross Univ., Australia
null Kamal Jit Singh , Graduate Coll. of Manage., Southern Cross Univ., Australia
pp. 768-773 Vol. 1

Information exchange and conflict analysis in e-business negotiation support system (Abstract)

null Yijun Li , Sch. of Manage., Harbin Inst. of Technol., China
null Wei Shang , Sch. of Manage., Harbin Inst. of Technol., China
pp. 774-779 Vol. 1

Quantitative evaluation of e-commercial Web sites of foreign trade enterprises in Chongqing (Abstract)

null Shuojia Guo , Sch. of Manage., Huazhong Univ. of Sci.&Technol., Wuhan, China
null Bingjia Shao , Sch. of Manage., Huazhong Univ. of Sci.&Technol., Wuhan, China
pp. 780-785 Vol. 1

Reputation mechanism based online lemon problems solving system (Abstract)

null Xianfeng Zhang , Sch. of Econ.&Finance, Xi'an Jiaotong Univ., China
pp. 786-790 Vol. 1

Study on workflow-based open competitive bidding e-procurement mechanism (Abstract)

null Gang Wu , Sch. of Manage., Harbin Inst. of Technol., China
null Yuqiang Feng , Sch. of Manage., Harbin Inst. of Technol., China
pp. 791-796 Vol. 1

The applied research of inheritance workflow design in B2B e-commerce (Abstract)

null Huimin Ma , Sch. of Manage., Huazhong Univ. of Sci.&Technol., Wuhan, China
null Ruoyu Zhan , Sch. of Manage., Huazhong Univ. of Sci.&Technol., Wuhan, China
pp. 797-800 Vol. 1

The effect of electronic commerce initiatives on firm performance: an empirical research on Chinese IT listed companies (Abstract)

null Zhimin Yan , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
null Bingjia Shao , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
null Zhigang Cai , Coll. of Econ.&Bus. Adm., Chongqing Univ., China
pp. 801-804 Vol. 1

The risk identification and monitoring of electronic business (Abstract)

null Xiaoxia Jia , Sch. of Econ.&Manage., Shanghai Maritime Univ., China
null Xizhao Zhou , Sch. of Econ.&Manage., Shanghai Maritime Univ., China
pp. 805-808 Vol. 1

The study of development strategies of Chinese railway e-business system (Abstract)

null Shanlin Yang , Sch. of Manage., Hefei Univ. of Technol., China
null Cuiqing Jiang , Sch. of Manage., Hefei Univ. of Technol., China
null Zengming Chen , Sch. of Manage., Hefei Univ. of Technol., China
null Changyong Liang , Sch. of Manage., Hefei Univ. of Technol., China
pp. 809-813 Vol. 1

Blank Page (PDF)

pp. 814

Author Index (PDF)

pp. 815-821

Breaker Page (PDF)

pp. 822
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