[Front cover] (PDF)

[Title page i] (PDF)

[Title page iii] (PDF)

[Copyright notice] (PDF)

Table of contents (PDF)

Welcome Message from the Conference Chairs (PDF)

Committee lists (PDF)

Organizing Committee (PDF)

Program Committee (PDF)

Consumer-Centered Cloud Services Selection Using AHP (Abstract)

A General Self-Adaptive Reputation System Based on the Kalman Feedback (Abstract)

A Method for Predicting Perishing Services in a Service Ecosystem (Abstract)

Complex Network-Oriented Analysis on Business Service Ecosystem (Abstract)

The Reduced Knowledge System with the Case Method on the Course of Service Science Management and Engineering (Abstract)

Service Ecosystem Evolution and Controlling: A Research Framework for the Effects of Dynamic Services (Abstract)

Service Innovation Research in the World: A Bibliometric Analysis (Abstract)

Empirical study on the Relation between Customer Experience and Behavioral Intentions (Abstract)

Research on Service Quality Management Based on Statistical Process Control Theory (Abstract)

Resource and Collaboration Models for Cultural Performance Service Ecosystem (Abstract)

Framework of Reputation Aggregation Management for Service-Oriented Business Ecosystems (Abstract)

A Cloud Manufacturing Service Management Model and Its Implementation (Abstract)

Critical Success Factors in IT Service Management Implementation: People, Process, and Technology Perspectives (Abstract)

Customer Reactions to Fellow Customer Misbehavior (Abstract)

A QoS-aware Service Collaborative Evaluation Algorithm to Support Service Coordination in Multi Domains (Abstract)

Empirical Research on the Status Quo of Knowledge Management and Countermeasures in High-Star Hotels in China (Abstract)

A Hierarchical Service Community Model for Cross-Organizational Service Management (Abstract)

Suitable Database Development Framework for Business Component Migration in SaaS Multi-tenant Model (Abstract)

A Domain-Based Data Distribution Strategy for Fault Tolerance (Abstract)

An Artificial Bee Colony Algorithm Based Optimization Method for Service Network Customization (Abstract)

Simulation in Cloud Computing Envrionment (Abstract)

Dynamic Resource Provisioning and Scheduling with Deadline Constraint in Elastic Cloud (Abstract)

Services Enhancing Usage of Large Equipments in a Private Cloud (Abstract)

A Dynamic Resource Balance Algorithm for Multi-tenant Placement Problem in SaaS (Abstract)

GPU-Accelerated Standard and Multi-population Cultural Algorithms (Abstract)

Regression Analysis Model for Improving Grassroots' Public Cultural Services (Abstract)

Application of SOA in the Prototype System for Seafloor Observatory Network (Abstract)

A Research of Core Metadata for Seafloor Observatory Network (Abstract)

Design of Data Management System for Seafloor Observatory Network (Abstract)

Research on Key Issues about Seafloor Observatory Network (Abstract)

A Study of the Education Practice of Software Service Engineering as a Discipline (Abstract)

Design and Implementation of Communication Protocol of Sea-Floor Observatory (Abstract)

A Data Management and Analysis System in Healthcare Cloud (Abstract)

A Study of Tourism Destination Official Microblog Marketing Based on Content Analysis (Abstract)

The Design and Implementation of an Internet Public Opinion Monitoring and Analyzing System (Abstract)

A Process Mashup Model Based on Complex Event Processing (Abstract)

An Adaptive Recommendation Mechanism of Enterprise Service Collaboration (Abstract)

Outsourcing Pricing between 3PL and Manufacturer Based on Asymmetric Information (Abstract)

A Context-Aware Service Selection Mechanism Based on Hidden Markov Model (Abstract)

Services Based Agent for Monitoring eGovernment Sites in Indonesia (Abstract)

WSCN: Web Service Composition Based on Complex Networks (Abstract)

Performance Evaluation of Composite Web Service Based on Transaction (Abstract)

A Service Mode of Expert Finding in Social Network (Abstract)

Service Configuration Knowledge Representation and Reasoning Based on a Hybrid Approach (Abstract)

An Integrated Collaboration Model of Public Services in Construction Supervision (Abstract)

A Decision Support System Based on SSH and DWR for the Retail Industry (Abstract)

Application of PCM Based Image Segmentation in Seafloor Observatory Network Using SOA (Abstract)

A Dynamic Location Model of Remanufacturing Reverse Logistics Network (Abstract)

Dynamic Evolution Analysis of ITIO Based on Transport Flexibility and Limited Rationality (Abstract)

User-Driven Service Innovation in a Smarter City Living Lab (Abstract)

Vision Based Hand Gesture Recognition (Abstract)

Intelligent Building Automation and Control Based on IndasIBMS (Abstract)

Mining Human Attractiveness from Chinese Dating Game Show If You are the One (Abstract)

Author index (PDF)

[Publisher's information] (PDF)