The Community for Technology Leaders
Software Engineering, International Conference on (2007)
Minneapolis, Minnesota
May 20, 2007 to May 26, 2007
ISSN: 0270-5257
ISBN: 0-7695-2828-7
pp: 642-651
Analia Irigoyen Ferreiro Ferreira , Federal University of Rio de Janeiro, Brazil; BL Informatica Ltda., Brazil
Gleison Santos , Federal University of Rio de Janeiro, Brazil
Roberta Cerqueira , BL Informatica Ltda., Brazil
Mariano Montoni , Federal University of Rio de Janeiro, Brazil
Ahilton Barreto , Federal University of Rio de Janeiro, Brazil
Andrea O. Soares Barreto , Federal University of Rio de Janeiro, Brazil
Ana Regina Rocha , Federal University of Rio de Janeiro, Brazil
ABSTRACT
Customer satisfaction, quality improvement and rework reduction are known to be the most important benefits obtained through deployment of software process maturity models and standards within an organization. Since 2003 BL Informatica has been motivated and has established and maintained its software processes based on international standards (like ISO 9001:2000) and maturity models (like MPS.BR and CMMI). In spite of the lack of financial and human resources, the organization achieved satisfactory results. This paper describes BL Infomatica's software processes improvement plan, lessons learned, difficulties and benefits that where collected during the execution of the improvement plan. It also presents quantitative results that demonstrate the return on investment during these years.
INDEX TERMS
customer satisfaction, ISO standards, software process improvement, software quality, software standards
CITATION

A. Irigoyen Ferreiro Ferreira et al., "Applying ISO 9001:2000, MPS.BR and CMMI to Achieve Software Process Maturity: BL Informatica's Pathway," 29th International Conference on Software Engineering (ICSE'07)(ICSE), Minneapolis, MN, 2009, pp. 642-651.
doi:10.1109/ICSE.2007.15
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