The Community for Technology Leaders
2014 47th Hawaii International Conference on System Sciences (2014)
Waikoloa, HI, USA USA
Jan. 6, 2014 to Jan. 9, 2014
pp: 492-499
Robert O. Briggs , San Diego State Univ., San Diego, CA, USA
Bruce A. Reinig , San Diego State Univ., San Diego, CA, USA
G. J. De Vreede , Univ. of Nebraska at Omaha, Omaha, NE, USA
ABSTRACT
Stakeholders who experience dissatisfaction with a system, even for reasons unrelated to its technology, may decline to adopt it or may abandon it even if there is clear evidence of substantial benefit from its continued use. Yield Shift Theory (YST) proposes a causal explanation for the onset, magnitude, and direction of satisfaction responses. This study of 282 professional knowledge workers in the field doing technology-supported work on real problems finds that the satisfaction responses of the knowledge workers are consistent with the relationships proposed by YST. The relationships held for both causal constructs of YST: shifts-in-utility and shifts-in-likelihood of goal attainment. The relationships held for two objects-of-satisfaction: work processes and work outcomes.
INDEX TERMS
Instruments, Conferences, Educational institutions, Testing, Reliability, Collaboration, Information systems
CITATION

R. O. Briggs, B. A. Reinig and G. J. De Vreede, "An Empirical Field Study of the Yield Shift Theory of Satisfaction," 2014 47th Hawaii International Conference on System Sciences(HICSS), Waikoloa, HI, USA USA, 2014, pp. 492-499.
doi:10.1109/HICSS.2014.69
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