Corporate User Representatives and the Dialectics of Enterprise Systems: A Quest for Social Actors with Political Skill
2014 47th Hawaii International Conference on System Sciences (2008)
Waikoloa, Big Island, Hawaii
Jan. 7, 2008 to Jan. 10, 2008
Enterprise System implementations may be viewed as dialectics of adaptation. To reach a synthesis, a corporate user representative role is important. This paper addresses the question of who would be suitable for the role as a corporate user representative, i.e. what is required to fill the role. Drawing on an in-depth interpretive study from the oil industry, this paper contributes by augmenting our view of the corporate user representative as a multidimensional social actor. The case is from an innovative integration of ECM with collaboration technology. With a state-of-the-art combination of technologies, the task of representing 26.000 users proved to be a challenge. Based on longitudinal data, important corporate user representative characteristics are described as social actor dimensions. In terms of IS participation theory, the role is involved in a rich participation experience as a change agent. To fill this role, a corporate user representative should be a management function with political skill.
?Stig Nordheim, "Corporate User Representatives and the Dialectics of Enterprise Systems: A Quest for Social Actors with Political Skill", 2014 47th Hawaii International Conference on System Sciences, vol. 00, no. , pp. 422, 2008, doi:10.1109/HICSS.2008.105