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Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008) (2008)
Waikoloa, Big Island, Hawaii
Jan. 7, 2008 to Jan. 10, 2008
ISSN: 1530-1605
ISBN: 0-7695-3075-3
pp: 422
ABSTRACT
Enterprise System implementations may be viewed as dialectics of adaptation. To reach a synthesis, a corporate user representative role is important. This paper addresses the question of who would be suitable for the role as a corporate user representative, i.e. what is required to fill the role. Drawing on an in-depth interpretive study from the oil industry, this paper contributes by augmenting our view of the corporate user representative as a multidimensional social actor. The case is from an innovative integration of ECM with collaboration technology. With a state-of-the-art combination of technologies, the task of representing 26.000 users proved to be a challenge. Based on longitudinal data, important corporate user representative characteristics are described as social actor dimensions. In terms of IS participation theory, the role is involved in a rich participation experience as a change agent. To fill this role, a corporate user representative should be a management function with political skill.
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CITATION

?. Nordheim, "Corporate User Representatives and the Dialectics of Enterprise Systems: A Quest for Social Actors with Political Skill," Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)(HICSS), Waikoloa, Big Island, Hawaii, 2008, pp. 422.
doi:10.1109/HICSS.2008.105
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