Development and Validation of Scales to Measure the Strategic Potential? of IT-Enabled Resources: A Resource-Based Approach
Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008) (2008)
Waikoloa, Big Island, Hawaii
Jan. 7, 2008 to Jan. 10, 2008
This paper describes the development of reliable and valid scales for assessing the strategic potential of IT-enabled resources. Following to the resource-based view of the firm (RBV), the strategic potential of organizational resources may be assessed by four resource attributes ? value, rarity, inimitability, and non-substitutability. The RBV contends that these four attributes provide a link between organizational resources and performance, at the level of the firm. While resource attributes are a central and critical element of resource-based logic, they have not been systematically operationalized. This paper presents a set of measures with satisfactory psychometric properties that can be adapted by researchers and managers to assess the strategic potential of multiple types of IT-enabled resources. The measures are tested using survey data from 150 customer service managers who recently implemented an information technology. The attribute measures were able to explain 54% of the variance in firm performance.
S. Nevo and M. R. Wade, "Development and Validation of Scales to Measure the Strategic Potential? of IT-Enabled Resources: A Resource-Based Approach," Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)(HICSS), Waikoloa, Big Island, Hawaii, 2008, pp. 385.