Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008) (2008)
Waikoloa, Big Island, Hawaii
Jan. 7, 2008 to Jan. 10, 2008
edge management (KM) systems, many managers are still unsure how they can implement a KM system that will effectively contribute to the firm's competitive ad- vantage. A common framework is one that breaks down KM into four main activities: knowledge creation, stor- age, transfer, and application. This paper describes one company's use of an alternative perspective?a systems thinking approach?to define and improve KM within the firm. Pratt-Whitney Rocketdyne moved away from view- ing KM as separate processes, to view the organization holistically as a system of people, processes, and tech- nology. Based on this perspective, the company identified and changed key behaviors within the KM environment that led to undesirable states, effectively establishing a generative learning environment. Based on this case study we derive a set of concepts and propositions that can be used by both academic and practitioners to im- prove KM practices. Keywords: Knowledge management systems; systems theory; systems thinking; aerospace industry.
K. Sohn, P. Arling, M. Chun and N. F. Granados, "Systems Theory and Knowledge Management Systems: The Case of? Pratt-Whitney Rocketdyne," Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)(HICSS), Waikoloa, Big Island, Hawaii, 2008, pp. 336.