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2014 47th Hawaii International Conference on System Sciences (2008)
Waikoloa, Big Island, Hawaii
Jan. 7, 2008 to Jan. 10, 2008
ISSN: 1530-1605
ISBN: 0-7695-3075-3
pp: 268
ABSTRACT
Customers form opinions about service quality based on their encounters with an organization. Increasingly, these encounters take place through a range of channels which are almost invariably mediated or supported by information technology. Consequently, delivered service quality relies on integrated internal information systems supported by an appropriate organizational culture.
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CITATION
"Minitrack Introduction", 2014 47th Hawaii International Conference on System Sciences, vol. 00, no. , pp. 268, 2008, doi:10.1109/HICSS.2008.301
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