Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008) (2008)
Waikoloa, Big Island, Hawaii
Jan. 7, 2008 to Jan. 10, 2008
Customers form opinions about service quality based on their encounters with an organization. Increasingly, these encounters take place through a range of channels which are almost invariably mediated or supported by information technology. Consequently, delivered service quality relies on integrated internal information systems supported by an appropriate organizational culture.
"Minitrack Introduction," Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)(HICSS), Waikoloa, Big Island, Hawaii, 2008, pp. 268.