Soft Innovation as Data-Driven Process Improvement Exploited via Integrated? Hospital Information Systems
2014 47th Hawaii International Conference on System Sciences (2008)
Waikoloa, Big Island, Hawaii
Jan. 7, 2008 to Jan. 10, 2008
Soft innovations are regarded as insightful, useful ideas originating from stakeholders within the organization. This study takes a new approach to examining the origins of soft innovations within an open systems environment from an organizational context perspective. Based on a 30-month longitudinal study at a 990 registered-bed large teaching hospital, this paper shows that the complexity of technological change dynamics from radical innovation is a main factor that gives rise to process improvement as soft innovation. Theoretical and practical implications of this study are also discussed.
Marty Heslin, Jim Ryan, Barbara Doster, Sandra Daily, "Soft Innovation as Data-Driven Process Improvement Exploited via Integrated? Hospital Information Systems", 2014 47th Hawaii International Conference on System Sciences, vol. 00, no. , pp. 246, 2008, doi:10.1109/HICSS.2008.405