Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008) (2008)
Waikoloa, Big Island, Hawaii
Jan. 7, 2008 to Jan. 10, 2008
Text messaging on interactive television in Italy is a media convergence phenomenon involving short message service, traditional television, and the World Wide Web. This study investigates the frequency and coherence of viewer-to-viewer textual exchanges on an Italian iTV SMS program, employing methods of interaction analysis and the visualization tool VisualDTA to represent interactional coherence. The findings show that despite numerous factors that discourage it, some users more-or-less successfully adapt the medium to engage in interpersonal exchanges. Design recommendations are advanced for fostering more coherent viewer-to-viewer interaction via iTV SMS.
S. C. Herring and A. Zelenkauskaite, "Television-Mediated Conversation: Coherence in Italian iTV SMS Chat," Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)(HICSS), Waikoloa, Big Island, Hawaii, 2008, pp. 145.