Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008) (2008)
Waikoloa, Big Island, Hawaii
Jan. 7, 2008 to Jan. 10, 2008
Service Management controls how business services are developed and delivered to customers. Business serv- ices must be flexible negotiable between customer and provider. Temporal attributes are important and in most cases resources are involved and for customer satisfac- tion as well as for efficient usage an optimization of re- sources is required. Often business services are aggre- gated from services from different organizations. To en- able efficient construction, basic services and the infor- mation content should be standardized as far as possible without constraining the flexibility. This paper presents an approach and a prototypical implementation to search, reserve and book resources based on Web services. Groups of resources are managed by an organization's information system which contains a database for storing the expected usage of the resources and some business logic expressed by means of explicit business rules. A distributed resource management sys- tem uses the Web services to build up a complex service for customers asking for different resources. This archi- tecture is applicable in many domains. As a showcase, we use the organization of facilities for a scientific confe- rence.
J. Dorn and H. Werthner, "Service-Oriented Resource Management," Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)(HICSS), Waikoloa, Big Island, Hawaii, 2008, pp. 115.