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2014 47th Hawaii International Conference on System Sciences (2008)
Waikoloa, Big Island, Hawaii
Jan. 7, 2008 to Jan. 10, 2008
ISSN: 1530-1605
ISBN: 0-7695-3075-3
pp: 108
ABSTRACT
The goal of our service science and engineering research is to advance IT-based services technology for service inno- vation, composition and delivery. In this project, we study the service accountability framework to detect, diagnose, and defuse the real problem in a service process. This is impor- tant when a service process has external service providers. We need an efficient mechanism to ensure that external ser- vices do provide an acceptable level of performance and sta- bility, in order to meet the overall quality of service (QoS). Our design adopts Bayesian Networks to look for the most likely causes in a service process and inspects those ser- vices individually to identify the problem. We implement the LLAMA accountability service bus, a dynamic and effi- cient service infrastructure to support the monitoring, anal- ysis, and reconfiguration of service processes. It includes accountability agents to continuously monitor services and an accountability authority to identify faulty ones.
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CITATION
?Kwei-Jay Lin, "The Design of an Accountability Framework for Service Engineering", 2014 47th Hawaii International Conference on System Sciences, vol. 00, no. , pp. 108, 2008, doi:10.1109/HICSS.2008.431
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