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Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008) (2008)
Waikoloa, Big Island, Hawaii
Jan. 7, 2008 to Jan. 10, 2008
ISSN: 1530-1605
ISBN: 0-7695-3075-3
pp: 12
ABSTRACT
How can relationship quality in outsourcing partnerships be achieved, sustained, and im- proved? In this paper we present a conceptual model that focuses on the identification of the relevant determinants for a successful IT outsourcing rela- tionship as well as on the operationalization IT outsourcing relationship quality. We contribute to existing relationship literature by thoroughly ex- amining existing constructs and, if applicable, spliting and redistributing them. We also consider additional relationship quality dimensions and determinants. The derived eleven dimensions and fifteen determinants are empirically validated in a subsequent three step empirical approach provid- ing a much more detailed and throroughly struc- tured relationship quality model which will even- tually help practitioners in improving their cross- organizational IT-business relationships.
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CITATION

S. Blumenberg, W. Koenig and D. Beimborn, "Determinants of IT Outsourcing Relationships: A Conceptual Model," Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)(HICSS), Waikoloa, Big Island, Hawaii, 2008, pp. 12.
doi:10.1109/HICSS.2008.119
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