Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008) (2008)
Waikoloa, Big Island, Hawaii
Jan. 7, 2008 to Jan. 10, 2008
How can relationship quality in outsourcing partnerships be achieved, sustained, and im- proved? In this paper we present a conceptual model that focuses on the identification of the relevant determinants for a successful IT outsourcing rela- tionship as well as on the operationalization IT outsourcing relationship quality. We contribute to existing relationship literature by thoroughly ex- amining existing constructs and, if applicable, spliting and redistributing them. We also consider additional relationship quality dimensions and determinants. The derived eleven dimensions and fifteen determinants are empirically validated in a subsequent three step empirical approach provid- ing a much more detailed and throroughly struc- tured relationship quality model which will even- tually help practitioners in improving their cross- organizational IT-business relationships.
S. Blumenberg, W. Koenig and D. Beimborn, "Determinants of IT Outsourcing Relationships: A Conceptual Model," Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)(HICSS), Waikoloa, Big Island, Hawaii, 2008, pp. 12.