CSDL Home H HICSS 2007 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Jan. 3, 2007 to Jan. 6, 2007
Stephanie L. Woerner , MIT
JoAnne Yates , MIT
Wanda J. Orlikowski , MIT
This paper explores the critical role conversational coherence plays in facilitating the ongoing, distributed work of one virtual team as they engage in instant messaging (IM) conversations to communicate, coordinate, and collaborate. In studying the IM conversations of team members over the course of a month, a number of challenges to coherence emerged as they communicated with each other and worked together. These challenges include two previously identified challenges-lack of simultaneous feedback, and disrupted turn adjacency and two additional challenges: multi-tasking, and authority. We describe the team?s responses to these challenges and conclude by discussing implications for research.
Stephanie L. Woerner, JoAnne Yates, Wanda J. Orlikowski, "Conversational Coherence in Instant Messaging and Getting Work Done", HICSS, 2007, Proceedings of the 40th Annual Hawaii International Conference on System Sciences, Proceedings of the 40th Annual Hawaii International Conference on System Sciences 2007, pp. 77c, doi:10.1109/HICSS.2007.152