Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06) (2006)
Jan. 4, 2006 to Jan. 7, 2006
Vishanth Weerakkody , Brunel University
Simon Baire , Brunel University
Jyoti Choudrie , Brunel University
The concept of e-government has evolved from the domain of e-business where enterprises need to collaborate with partners, suppliers and customers for the effective delivery of e-services. While needing integration and communication between business processes and underlying information systems in disparate organizations, in a non-process-oriented, legacy system driven public sector, this presents a significant challenge. Using a case study in a local council, this research will explore process management and integration issues in the UK public sector and highlight the opportunities for service improvement in the context of e-government implementation. While cross organisational process and information systems integration barriers are seen in the literature as presenting the main technical challenge for realising fully integrated e-government services, this research found that a legacy of bureaucracy and established illogical routine tasks were preventing the government from expediting their e-government initiative in the UK.
E-government, Process, Information Systems, Integration, Council Y, Web Services
S. Baire, V. Weerakkody and J. Choudrie, "E-Government: The Need for Effective Process Management in the Public Sector," Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06)(HICSS), Kauai, Hawaii, 2006, pp. 74b.