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2014 47th Hawaii International Conference on System Sciences (2006)
Kauai, Hawaii
Jan. 4, 2006 to Jan. 7, 2006
ISSN: 1530-1605
ISBN: 0-7695-2507-5
pp: 74b
Simon Baire , Brunel University
Vishanth Weerakkody , Brunel University
Jyoti Choudrie , Brunel University
The concept of e-government has evolved from the domain of e-business where enterprises need to collaborate with partners, suppliers and customers for the effective delivery of e-services. While needing integration and communication between business processes and underlying information systems in disparate organizations, in a non-process-oriented, legacy system driven public sector, this presents a significant challenge. Using a case study in a local council, this research will explore process management and integration issues in the UK public sector and highlight the opportunities for service improvement in the context of e-government implementation. While cross organisational process and information systems integration barriers are seen in the literature as presenting the main technical challenge for realising fully integrated e-government services, this research found that a legacy of bureaucracy and established illogical routine tasks were preventing the government from expediting their e-government initiative in the UK.
E-government, Process, Information Systems, Integration, Council Y, Web Services
Simon Baire, Vishanth Weerakkody, Jyoti Choudrie, "E-Government: The Need for Effective Process Management in the Public Sector", 2014 47th Hawaii International Conference on System Sciences, vol. 04, no. , pp. 74b, 2006, doi:10.1109/HICSS.2006.137
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