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Proceedings of the 38th Annual Hawaii International Conference on System Sciences (2005)
Big Island, Hawaii
Jan. 3, 2005 to Jan. 6, 2005
ISSN: 1530-1605
ISBN: 0-7695-2268-8
pp: 104c
Heidi Lam , Simon Fraser University
Brian Fisher , University of BC
John Dill , Simon Fraser University
Research in face-to-face communication has identified a variety of largely unconscious patterns of behavior that are used by collaborators to coordinate their conversation, build common ground, and repair errors of understanding. These provide a communication metachannel that is not explicitly supported in current collaboration environments. Without this metachannel, conversants must overburden linguistic channels with explicit communication strategies and codified behaviours e.g. "netiquette".<div></div> One approach to solving this problem is to attempt to reproduce face-to-face collaboration with VR, video, etc. We have taken an alternative approach, using visualization techniques to create a graphical network representation of patterns of reference in collaborative discourse. A preliminary user study suggested that the CZTalk proof-of-concept prototype provided improvements in both interpretation and authorship.

J. Dill, B. Fisher and H. Lam, "A Pilot Study of CZTalk: A Graphical Tool for Collaborative Knowledge Work," Proceedings of the 38th Annual Hawaii International Conference on System Sciences(HICSS), Big Island, HI, USA USA, 2005, pp. 104c.
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