Effects of a Discussion Tool on Collaborative Learning and Social Network Structure within an Organization
Proceedings of the 38th Annual Hawaii International Conference on System Sciences (2005)
Big Island, Hawaii
Jan. 3, 2005 to Jan. 6, 2005
Astrid Tomsic , University of Hawaii at Manoa
Dan Suthers , University of Hawaii at Manoa
This study investigated the social network structure of booking officers at the Honolulu Police Department and how the introduction of an online discussion tool affected knowledge about operation of a booking module. Baseline data provided evidence for collaboration among officers in the same district using e-mail, telephone and face-to-face media but showed minimal collaboration between officers in different districts. On average, knowledge of the booking module was low. After introduction of the online discussion tool the social network structure changed, showing an increase in collaboration between different districts and an increase in knowledge of the booking module, even though frequency of collaboration did not increase significantly. The study suggests that the formation of new collaborative ties and passive participation ("lurking") are more significant for learning through information sharing in social networks than raw frequency of interaction.
A. Tomsic and D. Suthers, "Effects of a Discussion Tool on Collaborative Learning and Social Network Structure within an Organization," Proceedings of the 38th Annual Hawaii International Conference on System Sciences(HICSS), Big Island, HI, USA USA, 2005, pp. 4b.