36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the (2003)
Big Island, Hawaii
Jan. 6, 2003 to Jan. 9, 2003
Kari Chopra , Aptima, Inc.
William A. Wallace , Rensselaer Polytechnic Institute
<p>The objective of this paper is to provide a unified, theoretically grounded framework for trust in electronic environments. An overview of the research on trust is presented, examining the nature of the concept, its definition, and the factors and processes that contribute to trust. The result is an integrated model that provides a comprehensive framework for trust in a variety of settings. This general model of trust is then applied to four domains within electronic environments: information, information systems, electronic commerce, and online relationships.</p> <p>The benefits of this unified framework for trust are twofold. First, it provides a common language for information systems researchers studying trust in different domains. Second, it provides solid theoretical grounding for the study of trust in information systems. It thus enables the information systems community to engage in a more formal and systematic study of trust.</p>
W. A. Wallace and K. Chopra, "Trust in Electronic Environments," 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the(HICSS), Big Island, Hawaii, 2003, pp. 331a.