36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the (2003)
Big Island, Hawaii
Jan. 6, 2003 to Jan. 9, 2003
Hans van Leijen , Universiteit Nyenrode
Walter R. J. Baets , Universiteit Nyenrode
We develop a framework for improving knowledge-intensive aspects of administrative processes. We depart from the premise that changing business processes amounts to manipulating process knowledge in humans and machines, and can thus be seen as a special case of knowledge management. Such a view requires a clear view of what process knowledge is. In this paper, we develop such a view based on concepts from cognitive science. We give some implications of this model for analyzing, redesigning, and implementing knowledge-intensive processes.
W. R. Baets and H. van Leijen, "A Cognitive Framework for Reengineering Knowledge-Intensive Processes," 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the(HICSS), Big Island, Hawaii, 2003, pp. 97a.