Proceedings of the 35th Annual Hawaii International Conference on System Sciences (2002)
Big Island, Hawaii
Jan. 7, 2002 to Jan. 10, 2002
knowledge assets, knowledge management, e-Commerce, e-Government, communities of practice, best practicesThroughout history, knowledge has always been viewed from multiple perspectives - abstract, philosophical, religious and practical. This paper focuses on the practical perspective and how governments can capitalize on it as they attempt to come to terms with the forces being unleashed by what is being described as the "new economy." To deliver more innovative services to a demanding public, governments must be involved in the deployment of such new services as e-government and e-commerce. Active management of their knowledge assets is mandatory for success. Drawing from reported private sector experiences, some issues, challenges and opportunities for government services provision are examined. A suggested implementation approach highlights leadership, culture, technology, and measurement as critical success factors. Examining some US government early practices, the paper advocates for "communities of practice", cautions on "best practices", and concludes with recommendations.
R. Nelson, S. Belardo and D. Asoh, "Knowledge Management: Issues, Challenges and Opportunities for Governments in the New Economy," Proceedings of the 35th Annual Hawaii International Conference on System Sciences(HICSS), Big Island, Hawaii, 2002, pp. 129b.