Proceedings of the 35th Annual Hawaii International Conference on System Sciences (2002)
Big Island, Hawaii
Jan. 7, 2002 to Jan. 10, 2002
The most apparent proof of changes in the public sector because of modern information and communication technologies are electronic services like general online-information procurement or various inquiry possibilities which are made available to citizens by administration authorities and political institutions. Electronic Government causes an improvement of the relationship between administration, citizens and business. It includes all governmental measures at administrational levels (union, states and local governments) for qualitative improvements in citizen's different spheres of life and for optimization of business processes within the administration. Possible interaction partners in the area of Electronic Government are Government, Citizens/Customers and Business.
electronic government, electronic services, public sector, administrational redesign, optimization
B. Oberer, "International Electronic Government Approaches," Proceedings of the 35th Annual Hawaii International Conference on System Sciences(HICSS), Big Island, Hawaii, 2002, pp. 127.