Proceedings of the 34th Annual Hawaii International Conference on System Sciences (2001)
Jan. 3, 2001 to Jan. 6, 2001
Crises demand swift and effective decision-making. Yet, crises entail unique characteristics that hinder training of personnel with the process knowledge necessary to achieve these two goals. First, crises are, by definition, rare; thus, it is usually not possible for humans to acquire decision-making expertise directly through experience in natural settings. Second, managing crises often involves dealing with massive uncertainty and complexity under conditions of acute stress. Each of these features poses a unique challenge to training. We present an example of a trainer for ship damage control that addresses these challenges. It consists of a first-principles simulator that generates large numbers of realistic scenarios, an immersive multimedia interface that helps replicate decision-making information overload, and a critiquing expert system that provides real-time and post-session feedback on human decision-making performance. Experimental results are presented that indicate that the described computer-based trainer has psychological realism from the standpoint of allowing a trainee to practice decision making processes while under a high level of stress.
D. Wilkins, P. Wadlington and J. Sniezek, "Advanced Training for Crisis Decision Making: Simulation, Critiquing, and Immersive Interfaces," Proceedings of the 34th Annual Hawaii International Conference on System Sciences(HICSS), Maui, Hawaii, 2001, pp. 3042.