Proceedings of the 34th Annual Hawaii International Conference on System Sciences (2001)
Jan. 3, 2001 to Jan. 6, 2001
Some consulting firms are implementing processes and technologies that transform individual experience into organizational knowledge, preserve it, and make it available to their employees. Advocates of knowledge management believe that these practices accelerate collective learning, improve competitiveness, and facilitate response to market changes. This paper uses a systems approach to understand knowledge management practices in the context of one prominent consulting firm. It incorporates a number of influences that affect the firm and its ability to sustain knowledge, including staff departures, market shifts, and technological innovation. For example, staff departures diminish the store of knowledge in the firm, and market shifts and technological innovations make old knowledge obsolete. Knowledge managers must understand the dynamics imparted by these influences to ensure the future of the firm.
Knowledge management, IT consulting, dynamic modeling, System Dynamics, systems thinking, feedback thought, organizational knowledge, knowledge measurement
E. Rich and P. Duchessi, "Models for Understanding the Dynamics of Organizational Knowledge in Consulting Firms," Proceedings of the 34th Annual Hawaii International Conference on System Sciences(HICSS), Maui, Hawaii, 2001, pp. 3007.