Proceedings of the 34th Annual Hawaii International Conference on System Sciences (2001)
Jan. 3, 2001 to Jan. 6, 2001
In an attempt to identify the causes of the poor performance of an information system, a system dynamics group modeling exercise was undertaken. Unlike previous approaches, this research encompassed both the performance of the information system itself, as well as its interactions with the organization of which it is a part. Although all members of the modeling team were confident of the findings, it proved impossible to implement recommendations. Whilst this research was in progress, the modeling team was asked to investigate another situation that involved the re-pricing of a major product. In the latter situation, model construction was quick with little validation of the model and parameters. However, the recommendations, whilst still in draft form, were acted upon immediately. This paper investigates the two system dynamics modeling exercises and discusses the issues that arose during implementation
B. Campbell and G. McGrath, "Implementing Recommendations as a Result of a System Dynamics Intervention," Proceedings of the 34th Annual Hawaii International Conference on System Sciences(HICSS), Maui, Hawaii, 2001, pp. 3004.