An Agent-based Network Consultation System using Cooperation between a Sales Organization and Multi-Agents
Proceedings of the 34th Annual Hawaii International Conference on System Sciences (2001)
Jan. 3, 2001 to Jan. 6, 2001
We have developed a consultation system that assists in the communication between salespeople and their customers. It uses interaction and an information sharing function. The system provides a special information service for sales organizations that use of multiagents. We propose a concept for coordinating the consultation system. In this system, a sales expert and multiagents provide service as one body. Moreover, to overcome problems in remote consultation systems, we propose classifying customers during the first stage of consultation, according to their characteristics. For customers who have unclear goals, but understand the product categories and have sufficient knowledge in the field, we have developed an effective communication method in which a salesperson and a manager cooperate with their agents to perform N Customer: M expert communication with their customers.
Synchronous communication, agent, customer information service, consultation system
Y. Taniguchi, H. Yajima and T. Tanaka, "An Agent-based Network Consultation System using Cooperation between a Sales Organization and Multi-Agents," Proceedings of the 34th Annual Hawaii International Conference on System Sciences(HICSS), Maui, Hawaii, 2001, pp. 1075.