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Proceedings of the 33rd Annual Hawaii International Conference on System Sciences (2000)
Maui, Hawaii
Jan. 4, 2000 to Jan. 7, 2000
ISSN: 1530-1605
ISBN: 0-7695-0493-0
pp: 6031
Michiko Oba , Hitachi Limited
Sen'ichi Onoda , Osaka University
Norihisa Komoda , Osaka University
Workflow methodologies are attracting attention as a promising method of implementing Business Process Reengineering (or BPR). The effects of introducing a workflow system include improved work efficiency, reduced processing time (that is, turnaround time), standardized business processes, and paperless processing. However, no concrete methodology for quantitatively evaluating these effects has been established.In this paper, by analyzing some examples of introducing workflow systems, we extracted the factors that influence the effects, and we used quantification theory type I to create a mathematical model for predicting the rate of reduction of processing time as an effect of introducing a workflow system. As a result, we extracted (1) the process improvement and (2) business process classification before the introduction of the workflow system as the factors that influence the effects. As a predictive model, multiple correlation coefficient R is 0.932, showing that the two factors have a considerable influence.

M. Oba, S. Onoda and N. Komoda, "Evaluating the Quantitative Effects of Workflow Systems Based on Real Cases," Proceedings of the 33rd Annual Hawaii International Conference on System Sciences(HICSS), Maui, Hawaii, 2000, pp. 6031.
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