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Hong Kong, China
Mar. 29, 2005 to Apr. 1, 2005
ISBN: 0-7695-2274-2
pp: 256-259
Vincent Chevrin , Universit? de Lille 1, France
Alain Derycke , Universit? de Lille 1, France
Jos? Rouillard , Universit? de Lille 1, France
ABSTRACT
We are involved in research on new interactive systems for e-Commerce, especially in the B-to-C perspective. These works are in the crossroads of HCI and e-Services area. We have studied existing researches about web services, which appear insufficient for our needs. We explain the complexity of the interactive systems for direct marketing. Then we discuss about the design of generic architecture for rich interactions in B-to-C and we give a definition of our interpretation of e-Service. Finally, we propose an analysis of the models and protocols for the e-Services.
INDEX TERMS
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CITATION
Vincent Chevrin, Alain Derycke, Jos? Rouillard, "Some issues for the Modelling of Interactive E-Services from the Customer Multi-Channel Interaction Perspectives", EEE, 2005, e-Technology, e-Commerce, and e-Services, IEEE International Conference on, e-Technology, e-Commerce, and e-Services, IEEE International Conference on 2005, pp. 256-259, doi:10.1109/EEE.2005.123
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